- Touring the Windows Phone Store
- Getting apps from the Store
- Deleting or reinstalling apps
- Downloading apps and games FAQ
- Sending apps or games to my phone from the web
- How can I tell if an app has requirements?
- Setting up My Family
- Games Hub
- Setting up an Xbox account
- Playing games
- Solutions to Store issues
- How do I install apps from an SD card?
Setting up My Family on the Windows Phone website
My Family on the Windows Phone website lets you turn on app and game downloads for a child's phone. If the child has a Windows Phone 8, you'll also be able to manage their app and game download settings, including game ratings, on the My Family page.
Running into issues? See My Family FAQ for answers to some common setup questions.
My Family is only available for Windows Phone 8.
To set up My Family so a child can download apps and games
On your computer, go to My Family on the Windows Phone website.
Sign in using the parent's Microsoft account email address and password. If the parent doesn't have a Windows Phone, that's fine – you can still set up My Family. If the parent doesn't have a Microsoft account, you'll have a chance to create one.
On the My Family setup page, click Get started.
To add the child to My Family, click on Go. On the sign-in page, enter the child's Microsoft account email address and password. If the child doesn't have a Microsoft account, click on Sign up to create one.
To add another parent to My Family, click Add a parent on the My Family home page. Parents can jointly manage children's settings, but won't be able to change each other's settings.
To change app download settings for a child
You can set whether or not a child can download apps and games from the Windows Phone Store and which game ratings you want the child to be able to view and download.
On your computer, go to windowsphone.com.
In the drop-down menu under Explore, click My Family.
Sign in using the Microsoft account you use to sign in to your phone.
If you're already signed in to windowsphone.com, you'll see your name, not Explore, at the top of the drop-down menu, and this sign-in step will be skipped.
On the My Family home page, next to the child's name, click on Change settings, then do any of the following:
- To allow the child to purchase apps and games, under App+game downloads, select Allow free and paid.
- To allow the child to download only free apps and games, under App+game downloads, select Allow free only. This will also prevent the child from making in-app purchases, even from within free apps.
- To prevent the child from downloading any apps or games, under App+game downloads, select Don't allow.
- To set the most mature game rating you want the child to be able to browse or download, turn on the Game rating filter. To go to the Microsoft Family Safety website and change the rating, click Change rating.
- To allow the child to browse and download unrated games, select the checkbox next to Allow unrated games. (Some unrated games might have content you'd rather the child didn't see.)
When the Game rating filter is turned off, the game rating settings are hidden. Turn it on to reveal them.