- Connecting: how and when
- Types of connections
- Mobile network and SIM settings
- Sharing your connection
- What is flight mode?
- Using a dual-SIM phone
- Connecting to a WiFi network
- Finding WiFi hotspots
- WiFi FAQ
- Using WiFi Sense to get connected
- WiFi Sense FAQ
- How do I opt my network out of WiFi Sense?
- Pairing your phone with a Bluetooth accessory
- Bluetooth FAQ
- Sharing files over Bluetooth
- What is data roaming?
- How can I minimise my data usage?
- Using Data Sense to manage data usage
- Using a VPN connection
- NFC on Windows Phone
- Tapping to share photos, websites and more
- Projecting your phone screen to a TV or PC
You can pair your phone with a variety of devices that use Bluetooth, such as the hands-free system in your car, headsets, speakers, laptops, smartphones, tablets, keyboards, heart rate monitors, fitness sensors and more.
You can do lots of different things, such as:
- Use Speech to make hands-free calls using a Bluetooth headset or your car's hands-free system.
- Use Cortana in your car. (You'll need to have Cortana on your Windows Phone 8.1 to do this.)
- Share files over Bluetooth.
- Use Driving Mode on your phone.
- Pairing with some NFC–capable accessories. For more info, see Pairing your phone with a Bluetooth accessory.
- Play music over Bluetooth speakers, headphones, in your car or on your computer's speakers.
- Have incoming text messages read aloud and reply to them – all hands free.
- Type on your phone using an external Bluetooth keyboard. (Available if you have Windows Phone 8.1 Update 2 installed. Check to see which version you have and find out if an update is available for your phone.)
Pairing is the process of setting up your Bluetooth device or accessory so it can connect to your phone. To learn how, see Pairing your phone with a Bluetooth accessory. After you've paired your phone with the device, your phone will automatically connect to the device when it's in range and Bluetooth is turned on.
Windows Phone 8 supports Bluetooth 3.1, and Windows Phone 8.1 supports that version and Bluetooth . These versions of Bluetooth automate the pairing process between Windows Phone 8 or Windows Phone 8.1 and Bluetooth devices, such as phone headsets, car audio systems, speaker docks, keyboards and NFC pairing.
Windows Phone 8 supports the following Bluetooth user profiles:
- Advanced Audio Distribution Profile (A2DP 1.2)
- Audio/Video Remote Control Profile (AVRCP 1.4)
- Hands Free Profile (HFP 1.5)
- Phone Book Access Profile (PBAP 1.1)
- Object Push Profile (OPP 1.1)
- Out of Band (OOB) and Near-Field Communications (NFC)
Windows Phone 8.1 supports the same Bluetooth user profiles as Windows Phone 8, and also supports:
- Hands Free Profile (HFP 1.6)
- Bluetooth Low Energy (LE)
Windows Phone 8.1 Update also lets you use your phone as a Network Access Point (NAP), so you can share your mobile data connection with another device over Bluetooth.
Windows Phone 8.1 Update 2 supports the same profiles as above, and also supports:
- Human Interface Device Profile (HID) for Bluetooth Classic keyboards
- HID over GATT Profile (HOGP) for Bluetooth Smart keyboards (also known as Bluetooth Low Energy (LE) keyboards)
- Message Access Profile (MAP) for text messages
For a Bluetooth device or accessory to work with your phone, the device needs to use one of the supported profiles.
- Not sure which version of the Windows Phone software your phone is running? Check to see which version you have and find out if an update is available.
- You won't be able to browse for music over Bluetooth from your car's audio system because Windows Phone 8.1 doesn't support the browse feature for the AVRCP Bluetooth profile. Browsing is supported on Windows Phone 8 and Windows Phone 8.1 Update.
You can share different kinds of files and info using Bluetooth on your phone. This includes photos, music, contacts and Microsoft Office documents. To learn how, see Sharing files over Bluetooth.
Check the documentation for the accessory. (Often the PIN is "0000" or "1234".) You may also be able to find the PIN on the accessory itself.
- ►I'm having problems with Speech recognition when I use my car's Bluetooth hands-free system. What should I do?
Here are some things to try if you're having problems with Speech recognition in your car:
- Make sure Speech recognition is enabled on your phone. To do this, go to Settings in the App list, then select Speech > Enable Speech Recognition Service. (If your phone is running Windows Phone 8.1 and you have Cortana, this setting doesn't appear.) For more info, see Using Speech on your phone.
- Use a different kind of Bluetooth audio connection. Get your phone to use a different kind of Bluetooth audio connection by going to Settings in the App list, then selecting Bluetooth > Advanced > Use an alternative Bluetooth audio connection for Speech. (If you aren't using Windows Phone 8.1, this checkbox may appear as Connect in a different way to use Speech with Bluetooth in my car.) This setting affects all the Bluetooth devices connected to your phone. You should only tick this checkbox if you're having problems with Speech recognition when you use Bluetooth. (This setting will only appear on phones that have Windows Phone software version 8.0.10501.127 or later. See How do I update my phone software? for more information on how to update your phone.)
- Make sure you have a working mobile data or WiFi connection. Your phone needs to have a data connection to use Speech and search. For more info about getting connected and checking your data connection, see Mobile and SIM settings or Connecting to a WiFi network.
- ►I've paired a Bluetooth device with my phone, but I don't use that device any more. How do I remove it from my phone?
Tap and hold the name of the accessory or device in the list, then tap Delete.
- ►I'm having problems with the Bluetooth hands-free system in my car. What are some of the first things I should try to fix it?
If you're having trouble with the Bluetooth hands-free system in your car, here are a few things you can try to fix the problem or narrow things down:
- Restart your phone. Press and hold the Power button, then slide down on the screen when prompted. Turn your phone on again.
- Delete the pairing between your Bluetooth device and phone, then pair again. Deleting the pairing and then pairing again can sometimes help solve the problem. To delete your phone's pairing with the device, go to Settings > Bluetooth, tap and hold the Bluetooth device, then tap Delete. Make sure the pairing information is also deleted from the device in your car. (See the documentation that came with your car or the device to learn how to do this.) Then, pair your phone with the Bluetooth device again.
- Try a different Windows Phone. Do you have friends or family nearby who have a Windows Phone? If so, try using their phone in your car and see if that works. This can help to rule out some issues or narrow down the problem.
- Check the documentation for your car's Bluetooth hands-free system. See the documentation that came with your car or with the Bluetooth hands-free system in it. Some cars require additional set-up steps.
Here are a few things to check if you're having problems streaming music over Bluetooth in your car:
- Check your data connection and date settings. When streaming music which is protected with digital rights management (DRM), make sure you have a working data connection and ensure that the date and time are set correctly on your phone. For more info about getting a data connection, see Mobile and SIM settings or Connecting to a WiFi network.
- Check the supported Bluetooth profiles for your car or Bluetooth device. Make sure the Bluetooth device or hands-free system in your car supports the same Bluetooth audio profile or profiles as your phone. To find out which Bluetooth profiles your car or device supports, check the documentation for it. Then, compare it to the Bluetooth profiles that Windows Phone supports, which are listed above in this FAQ.
- Select the right audio source. For many hands-free systems in cars today, you need to select the correct audio source to play music over Bluetooth. The source will often mention "Bluetooth streaming audio" or something along those lines. Check your car's manual to get specific details and to learn how to select the correct audio source.
- ►I can't see my contacts on the Bluetooth hands-free system in my car. How can I get them to appear on it?
This might happen if you didn't tap Allow when prompted to Allow contacts to be downloaded? when you first paired your phone with the Bluetooth hands-free system in your car. To try to fix this issue, delete the pairing for the device by tapping Settings > Bluetooth, tapping and holding the device name, then tapping Delete. Pair the device with your phone again. When the Allow contacts to be downloaded? message box appears, tap Allow and wait for contacts to be downloaded to the Bluetooth system in your car. This can also help solve issues where your phone connects to the hands-free system in your car and then disconnects during a call.
- ►My phone doesn't reconnect to the Bluetooth hands-free system when I get in my car. How can I try to fix this?
Here are a few things you can try:
- Make sure Bluetooth is turned on on your phone. Go to Settings > Bluetooth and make sure Bluetooth is turned on. Your phone will be discoverable, so other devices can see it too.
- Delete the pairing and pair again. Delete the pairing for the device by tapping Settings > Bluetooth on your phone, tapping and holding the device name, then tapping Delete. Pair the Bluetooth system in your car with your phone again.
- Check to see which kind of Bluetooth pairing mode is used. Some cars have a Guest mode for Bluetooth pairing. If your phone is paired this way, it might not reconnect when you get back in your car. To fix this problem, make sure your phone is paired with your car using a permanent mode. Check the documentation for your car or Bluetooth system to learn how to do this.
- Connect to your phone from the Bluetooth system in your car. There might be a Connect button or command you can use on the Bluetooth system in your car. If your car's system has this, press this button or use this command to try to connect. Again, check the documentation that came with your car or the hands-free system in it to learn more.
The on-screen keyboard doesn't appear when an external Bluetooth keyboard is connected. However, you can still use the on-screen keyboard if you want.
To show the on-screen keyboard, press the Page Up key on your Bluetooth keyboard.
Type what you want using the on-screen keyboard.
To hide the on-screen keyboard, press the Page Down key on your Bluetooth keyboard.
- If you can't see a Page Up or Page Down key, see the manual for your Bluetooth keyboard. There's often another combination of keys you can use to page up or down.
- Not all keys are supported. For example, Home, End, Print screen and other keys aren't supported.
- When a Bluetooth keyboard is disconnected, the on-screen keyboard will appear again.