HP Support Center

HP Support Center
Free
2 reviews
By installing you agree to the Terms of Use and other terms

Publisher

HPSCm_dev

Download size

2 MB

Last updated

12/3/2014

Version

4.0.3.0

Works with

  • Windows Phone 8.1
  • Windows Phone 8

App requires

  • contacts
  • phone identity
  • video and still capture
  • location services
  • music library
  • photos library
  • media playback
  • microphone
  • data services
  • push notification service
  • movement and directional sensor
  • web browser component
  • HD720P (720x1280)
  • WVGA (480x800)
  • WXGA (768x1280)
What's this?

Supported languages (1)

English (United States)
show languages
The HP Enterprise Support Center mobile app provides instant access to information, tools and experts, monitoring of your IT environment via mobile devices. It brings access to personalized support, a simplified user experience for your HP Enterprise Storage products, Networking products, Servers.

* Quickly resolve your issue or find answers using Self Solve:
-- Access to mobile optimized content such as Top Issues, Most accessed documents, Advisories & Bulletins, Technical Manuals specific to your product.
-- Search the HP support knowledge base.

* Check contract and warranty status for your Enterprise products

* Engage our Chat Agents for support (With valid support contract or HP Carepack):

* Case Management (With valid support contract or HP Carepack):
-- Create Cases, View Case notes and update your cases via the Mobile app.

* Insight Online provides real-time information about your IT environment:
-- Dashboard
Personalized dashboard for quick and efficient infrastructure management.
Assess device health and support status and to navigate to details for quick problem resolution.
-- Devices
Status of your devices and device groups with easy navigation to product and support details.
-- Contract and Warranty
Comprehensive view of your contracts & warranties.
Track contract and warranty status by device and contract, view support details.
-- Service Events
Tracking of hardware events for devices monitored by HP remote support tools.
View all key event information (Severity, problem description, date and time, event status and related support case ID).

* Download the App and sign-in with your HP Passport ID:
-- Import core products listed in the Contracts and Warranties section and linked to your HP Passport.
-- Review recent cases created against the contracts linked to your HP Passport.
-- Seamlessly engage HP Support resources.
-- Access HP Insight Online Mobile and monitor your IT environment.
Minor bug fixes. November 2014

--- New HP Insight Online Mobile
One stop, secure and personalized access to device health and support information.
24x7 remote monitoring, automated case creation and problem resolution for servers, storage and networking.
Comprehensive dashboard with service events, devices, groups, cases, contracts and warranties details.

--- Improved Redesigned Navigation
As always context is driving the actions.

--- In App notification for Win 8 Phone Client Flag cases you want to follow and receive notification when actions are taken.

--- New App Search
Jump to the information quickly with the App Search;
Quick access to Products, Devices, Contracts, Cases

--- New HP Look and Feel

--- Bug Fixes
show details

Reviews

  • by Nayanajith Shehan 7/21/2014
    Excellent app on the go!
  • by Lafaraz 7/11/2014
    Really helpful app by HP.