Basics

Solutions to update issues

Seeing a message like 801881cd, 80188265, or 801881d0 when you update your Windows Phone 8? When you have a problem, you can usually solve it with some basic troubleshooting—see below for what to do if you get one of these error messages. First, though, here are some things you can do to help make sure your updates go smoothly.

A few tips for easy updates

  • Power up. If your battery charge is low, you may have to plug in and wait before you can finish installing your update.
  • Check yourself. You don't have to wait for us to tell you there's an update: in the App list, just go to Settings Settings icon > Phone update, and then tap Check for updates.
  • Wait a bit. Many errors are temporary. If you try again, there's a good chance the error won't repeat itself.
  • Make way. If your phone's storage space is maxed out with apps and all of your media, remove some files that you can do without.

Some update error codes, and what they mean

If you hit an error, your phone will provide a code number that identifies the cause. Here are some of the errors you're most likely to see, and actions you can take to potentially fix them.

Error code What it means What you can do

801881cd

You don't have enough storage space on your phone to install the update.

Remove some media files (videos, music, and photos) or apps to make room for the update. You can connect to your computer and move your media files there, and you can always reinstall apps from the Store. Keep in mind that deleting an app, even temporarily, will erase app data, such as saved progress in a game.

80188264

80188265

You haven't agreed to download the update over a cellular connection.

The best thing to do is connect to Wi-Fi so you can download without having to worry about possible cellular data charges. If you can't connect to Wi-Fi and want to update using cellular data, tap Download when prompted to download using cellular data.

801882cb

You're having trouble connecting to a network.

Make sure that your phone has a good connection to the Internet. The best thing to do is connect to Wi-Fi so you can download without having to worry about possible cellular data charges. If you can't connect to Wi-Fi and want to update using cellular data, tap Download when prompted to download using cellular data.

801881d0

8018822a

80072f30

80072ee7

80072ee2

80072efd

80072f76

80072efe

There was a temporary issue with a server or your Internet connection during the update.

Make sure you're connected to the Internet and try again. It's best to connect to Wi-Fi so you can avoid possible cellular data charges.

80188d1

80188d2

There was an error installing the update.

Restart your phone and try downloading the update again.

Note

This isn't a comprehensive list of error codes. If you don't see an error code in this list, it may be that we're actively working to fix the problem and there's no action for you to take.

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