- Where's the App list?
- Which version of Windows Phone do I have?
- Lock screen
- Set alarms on my phone
- Copy and paste
- Find a lost phone
- Set up Kid's Corner
- Set up Windows Phone for kids
- Backup and storage
- Share things on my phone
- How do I update my phone software?
- Windows Phone 8 update history
- Use Speech on my phone
- Use my phone for work
- Tips to help keep my Windows Phone secure
- Switch between apps
- Accessibility on my phone
- Reset my phone
- Make the most of my battery and data usage
- What do the icons on my phone mean?
- Privacy resources
- Feature and service availability
Restore a backup to my phone
If you lose your phone or decide to upgrade it, you can restore your apps, text messages, accounts, and many settings from your old phone when you set up a new phone. All you need is a Microsoft account and a backup from your old phone.
To learn how to create a backup, see Back up my stuff.
To restore a backup
When you first set up your phone, sign in using the same Microsoft account you used when you created your backup.
When prompted to restore your phone, tap the backup you want to use, tap Next, and then tap Next again.
Wait for the backup to download, and then tap Next.
Do one of the following:
- Enter passwords for your restored accounts, and then tap Next.
- Tap Skip if you want to enter your passwords later.
- Previously saved app data won't be restored.
- Start will return to its factory default layout when you restore a backup.
- You'll need to set up Wi-Fi connections again after you restore.