Basics

Lock screen FAQ

    1. In the App list, tap Settings Settings icon > Lock screen.

    2. Do one of the following:

      • To set up a password for the first time, turn on Password Toggle on icon, enter your new password in the New password text box, and then reenter it in the Confirm password text box.
      • If your phone already has a password and you want to change it, tap Change password, and then enter your phone's current password in the Current password text box before entering and confirming your new password.
    3. Tap Done to save your changes.

      Tip

      One more thing you might want to do is set a time limit for the password requirement, which will determine the amount of time before your phone locks itself. To do this, tap Require a password after, and then select the time length you want.

  • Turn on your phone, and then flick your finger upward on your phone's screen to unlock it. If your phone currently requires a password, you'll see the keypad for entering it first.

  • If you've set a password yourself, you can choose how often you're required to enter a password from your lock screen, which can be anywhere from 30 seconds to 30 minutes, or each time you unlock your phone. If you have a Microsoft Exchange account through your work, the Exchange administrator will set the options you can choose.

    This setting is different from how often your phone goes to sleep, which you can set separately.

    To change both options:

    1. In the App list, tap Settings Settings icon > Lock screen.

    2. Do one of the following:

      • To choose how often you're required to enter a password from your lock screen, tap Require a password after and choose the time you want.
      • To choose how often your phone goes to sleep, tap Screen times out after and choose the time you want.
  • Yes, you can make an emergency phone call on a locked phone. Turn on your phone, and then flick your finger upward on your phone's screen until you can see the keypad. Tap Emergency call, and then enter the emergency phone number for your locale.

  • In the App list, go to Settings Settings icon > Lock screen, where there's a lot you can do to tweak your lock screen to your liking. Try changing the background to a favorite photo or have a picture of the artist shown when you're listening to music, or choose any combination of detailed and quick status notifications to show you new messages, missed calls, and social network updates. For more info, see Personalize my lock screen.

  • It depends on whether your employer requires a password for your Exchange email account or you created a password voluntarily.

    If your employer requires you to use a password

    Depending on your company's Exchange policy, your phone may reset to factory settings or lock up and make you wait to get back in if you repeatedly enter an incorrect password. To prevent this from happening accidentally, if you enter the wrong password several times, your phone will prompt you to enter a special phrase to continue. Once you enter the phrase correctly, you'll have one more chance to enter your password correctly, or your phone will be reset. For more info, see Reset my phone.

    Each company can choose from a variety of settings for password requirements, so if you're not sure how to unlock your phone or avoid resetting it, you'll need to talk to the support person at your company who manages your Exchange account.

    If you created a password voluntarily

    If you've entered the wrong password 5 times, the phone will be locked for 1 minute. If you enter another wrong password, it'll be locked for 2 minutes, then 4, then 8, and so on.

    If you just aren't able to come up with the right password, you'll need to reset your phone to factory settings. Contact your mobile operator, check their website, or look through your phone's documentation to learn how to do that. For more info, see Reset my phone.

    Note

    Resetting your phone to factory settings will erase any settings and personal content you have on the phone, including texts, music, photos, videos, and apps that you've purchased through the Windows Phone Store. It's a good idea to back up your information to your computer periodically using the Windows Phone app for PC or Mac. For more info, see Back up my stuff and Sync my Windows Phone.

    If you didn't get a chance to back things up before needing to reset your phone, your mobile operator may be able to recover some info before you reset it. Contact your mobile operator for more details.

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