My Family FAQ
My Family on the Windows Phone website is the way to turn on app and game downloads for a child's phone. You can also use My Family to set the game ratings you want your child to be able to access.
My Family is only available for Windows Phone 8.
Yes—you'll just need a Microsoft account. If you don't have an account already, you'll have a chance to create one during the setup.
If you've done this and you still don't see your phone on the My Family page, the phone probably needs a little time to sync. You can speed things up by backing up the phone.
- ► When I try to add a member to My Family, I get an error message saying that their account needs more information.
The account you're trying to add probably needs some more info to work with My Family. This can happen for a couple of reasons:
- Missing information on windowsphone.com. Sign in to windowsphone.com with the account. If you see a message asking for more information, such as date of birth, fill in the info.
- Missing information in the Microsoft account. Sign in to account.live.com with the account. Click Password and security info and make sure the account has security information and a strong password.
- ► I tried to add an account to My Family, but I got an error saying the account was already part of another family.
A Microsoft account can only be part of one family. If an account is part of another family, you won't be able to add it to your family, and you'll see an error.
Ask a parent from the other family to go to Microsoft Family Safety and remove the account from their family. Then try adding the account to your family again.
- ► I added my child's account to Family Safety on my PC, but the account doesn't appear in My Family.
First, make sure you're using the same account for Family Safety that the child uses to sign in to their phone. If you are, then the account probably needs some more info to work with My Family. This can happen for a couple of reasons:
- Missing information on windowsphone.com. Sign in to windowsphone.com with the child's account. If you see a message asking for more information, such as the child's date of birth, fill in the info.
- Missing information in the Microsoft account. Sign in to account.live.com with the child's account. Click Password and security info and make sure the account has security information and a strong password.
Xbox doesn't support child accounts in some countries/regions where Windows Phone is available.
You can see this message if an adult's Microsoft account is missing certain information, such as the account owner's date of birth or country/region. Sign in to account.live.com with the account and fill in the missing info.
For Microsoft accounts that have US as the country/region, Microsoft complies with the United States Children's Online Privacy Protection Act (COPPA) regarding online account creation for children under the age of 13. To verify that an adult is giving a child permission to create a new Microsoft account, COPPA requires that a small amount be charged to the adult's credit card.
To learn more, see the Windows support website.