- Touring Windows Phone Store
- Get apps from the Store
- Delete or reinstall apps
- Download apps and games FAQ
- Send apps or games to my phone from the web
- How can I tell if an app has requirements?
- Set up My Family
- Games Hub
- Set up an Xbox account
- Play games
- Troubleshoot Store problems
- How do I install apps from an SD card?
My Family FAQ
My Family on the Windows Phone website is the way to turn on app and game downloads for a child's phone. You can also use My Family to set the game ratings you want your child to be able to access.
To set up My Family, you'll need both the child's and the parent's Microsoft account email address and password. To learn how, see Set up My Family on the Windows Phone website.
Note
My Family is only available for Windows Phone 8.
Yes—you'll just need a Microsoft account. If you don't have an account already, you'll have a chance to create one during the setup.
To see a phone on the My Family page, you'll need to first sign in to the phone with your Microsoft account. Then, when you sign in to windowsphone.com with the same account, the phone will show up.
If you've done this and you still don't see your phone on the My Family page, the phone probably needs a little time to sync. You can speed things up by backing up the phone.
The account you're trying to add probably needs some more info to work with My Family. This can happen for a couple of reasons:
- Missing information on windowsphone.com. Sign in to windowsphone.com with the account. If you see a message asking for more information, such as date of birth, fill in the info.
- Missing information in the Microsoft account. Sign in to account.live.com with the account. Click Password and security info and make sure the account has security information and a strong password.
- ► I added my child's account to Family Safety on my PC, but the account doesn't appear in My Family.
First, make sure you're using the same account for Family Safety that the child uses to sign in to their phone. If you are, then the account probably needs some more info to work with My Family. This can happen for a couple of reasons:
- Missing information on windowsphone.com. Sign in to windowsphone.com with the child's account. If you see a message asking for more information, such as the child's date of birth, fill in the info.
- Missing information in the Microsoft account. Sign in to account.live.com with the child's account. Click Password and security info and make sure the account has security information and a strong password.
First, make sure you've accepted the Windows Phone Store Terms of Use on your child's behalf. To learn how, see My Family on the Windows Phone website.
If you're still getting an error message, you might need to accept the Xbox Terms of Use on your child's behalf (this is different from the Windows Phone Store Terms of Use). Go to www.xbox.com, sign in with the child's account, and follow the instructions to accept the Terms of Use.
You can see this message if an adult's Microsoft account is missing certain information, such as the account owner's date of birth or country/region. Sign in to account.live.com with the account and fill in the missing info.
