New phone?

Check my voicemail

When you receive a new voicemail, you'll see two things: a notification that briefly appears at the top of Start, and a new voicemail icon with the number of new missed calls displayed on the Phone Tile.

New voicemail messages


Depending on your mobile operator, you might receive a text message to notify you about a new voicemail.

To set up voicemail on your phone

  1. On Start, tap Phone Phone tile > Voicemail Voicemail icon.

  2. Follow the instructions to set up your voicemail.


  • Depending on your mobile operator and current phone plan, you may have the option to set up visual voicemail, which lets you see your voicemail messages in a list and play them on your phone.

To check your voicemail by calling

  1. On Start, tap Phone Phone tile > Voicemail Voicemail icon.

  2. When prompted, enter your voicemail password.

  3. Follow the instructions in your voicemail to listen to, replay, delete, and manage your voicemails.

  4. Tap End call to hang up.


  • With some mobile operators, you can check your voicemail by calling your mobile phone number from your Windows Phone.
  • Another way to check your voicemail is by tapping Phone Phone tile on Start > Keypad Keypad icon, and then tapping and holding 1 on the keypad.
  • If you have visual voicemail set up on your phone, call your voicemail by tapping Phone Phone tile on Start > More More icon > Call settings > Call voicemail.

To check visual voicemail

  1. On Start, tap Phone Phone tile.

  2. Flick to Voicemail, tap the voicemail message to play it, and then do one or more of the following:

    • To pause the message, tap Pause Pause icon.
    • To play the message, tap Play Play icon.
    • To play the message over the speaker, tap Speaker Speaker icon.
    • To delete the message, tap Delete Delete icon.
    • To call the person back at the current number, tap Call Phone icon.
    • To call them back at another number, tap Contact Contact icon, and then tap another number.


Visual voicemail isn't available for all mobile operators and it uses your cellular data plan. If it's offered by your mobile operator, it must be enabled on your mobile phone plan and your mobile operator might charge extra for it.

To change your voicemail number

  1. On Start, tap Phone Phone tile > More More icon > Call settings.

  2. Tap the Voicemail number box.

  3. Tap the Edit voicemail number box, use the keypad to enter a new voicemail number, and then tap Save.


  • Your mobile operator should automatically set the voicemail number, so you shouldn't need to change it.
  • To make and receive phone calls, you'll need an account with a mobile phone operator, as well as a working cellular network in your current location.

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