Basics

Find a lost phone

It's nerve-wracking when you can't find your phone. Whether it's truly lost, or just stuck between the sofa cushions, Find My Phone can help lay your worry to rest. This free service on account.microsoft.com/devices can ring, lock, erase, or show your Windows Phone on a map.

To sign in to Find My Phone for the first time

The first time you use Find My Phone, make sure you've already signed in on your phone using your Microsoft account (formerly Windows Live ID).

  1. Go to account.microsoft.com/devices. If you're prompted to sign in, use the same Microsoft account you used to sign in on your phone.

  2. Choose the phone you want to find, and then click Find My Phone.

To find your phone

  1. Go to account.microsoft.com/devices. If you're prompted to sign in, use the same Microsoft account you used to sign in on your phone.

  2. Choose the phone you want to find, and then click Find My Phone.

  3. You'll see a map with your phone's location. You can zoom in or out to get a better view.

    Tip

    Not seeing the latest location? Click Refresh.

To ring or lock your phone

  1. Go to account.microsoft.com/devices. If you're prompted to sign in, use the same Microsoft account you used to sign in on your phone.

  2. Choose the phone you want to ring or lock, and then click Find My Phone.

  3. Do one of the following:

    • To make your phone ring, click Ring and then follow the instructions. It will ring even if the volume is off or set to vibrate.
    • To lock your phone and show a message on the lock screen, click Lock, and then follow the instructions. If you don't already have a password set up on your phone, you'll need to enter one—you'll use it to unlock the phone if you get it back.

To erase your phone

If you're certain you can't get your phone back, or if you have sensitive information on it that you want to protect until you recover it, you can erase your phone remotely.

  1. Go to account.microsoft.com/devices. If you're prompted to sign in, use the same Microsoft account you used to sign in on your phone.

  2. Choose the phone you want to erase, and then click Find My Phone.

  3. Click Erase.

  4. If you're absolutely, positively sure, select the I'm ready to erase my phone check box, and then click Erase.

Note

It's a good idea to let your mobile operator know that you've lost your phone. If you have credit cards on your lost phone, contact your bank to report them as lost.

To change settings for Find My Phone

Set up Find My Phone to save your location every few hours so it's easier to locate your phone, or to use push notifications instead of text messages to send commands (and apps) to your phone faster and more cheaply. You'll change these settings on your phone, not on your computer.

  1. On Start, flick left to the App list, and then tap Settings Settings icon.

  2. Tap Find My Phone.

  3. Select one or both of the following:

    • Connect to these features faster (may use more battery). The Find My Phone service uses text messaging to send commands to your phone. Check this option to use push notifications instead. Why? Push notifications can be faster than text messages, and if your mobile operator charges you for each incoming text message, push notifications might also be cheaper. Also, My Phone can only send 15 text messages to your phone in a three-day period. With push notifications, there's no limit.
    • Save my location every few hours for better mapping. Microsoft can save your phone's location details every few hours so that if your phone is out of range or the battery dies, we can still show your phone's last-known location on a map.

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