Terms of Use    

Posted: October, 2013; Effective: November, 2013


Thank you for choosing Microsoft! This is an agreement between you and Microsoft Corporation (or based on where you live one of its affiliates) that describes your rights to use the software and services identified in section 1.1. For your convenience, we have phrased some of the terms of this Agreement in a question and answer format. You should review the entire Agreement because all of the terms are important and together create a legal agreement that, once accepted by you, applies to you.


1.                   Scope of Agreement, acceptance, and changes


1.1.             What services are covered by this Agreement? This Agreement applies to Xbox games, content, applications and services, including Xbox Live, SmartGlass, Games for Windows-Live, Xbox Video, Xbox Music, and Windows Phone Store/Marketplace (including any store provided under the brand of a Windows Phone partner that links to this agreement) including services or software that allow you to stream, download, view or use certain digital content such as music, video, games, applications and other content that Microsoft makes available from time to time (the “Services”). The Services may be accessed from the Xbox One console, the Xbox 360 console, a personal computer, mobile device, portable media player, or other devices, each as authorized by Microsoft (each an “Authorized Device”), or online.  When using the Services, you must abide by these terms (“this Agreement”).


1.2.             Are there additional terms for using the Services? Our goal is to create a safer and more secure environment so when using the Services, users must abide by the following, all of which are part of this Agreement:


·         These Terms of Use

·         The Xbox Live usage rules (http://www.xbox.com/usagerules)

·         The Microsoft Anti-Spam Policy (http://go.microsoft.com/fwlink/?LinkId=117951); and

·         The Code of Conduct (http://www.xbox.com/legal/codeofconduct)


1.3.             Are there any additional terms for using the Services or content accessed through the Services? We will identify the provider of each application available as part of or through the Services.   Certain third-party games, applications, content, online services, advertising, or events (for example, sweepstakes and tournaments) that are available in or through the Services (“Third-Party Features”) may provide separate or additional agreement terms, privacy policies and other conditions that govern your use of those Third-Party Features (collectively “Additional Terms”).  


The Standard Application License Terms at the end of this Agreement are the Additional Terms that apply to your use of those Third-Party Features available through the Windows Phone Store/Marketplace, unless a Windows Phone Store/Marketplace application provides you with separate Additional Terms that apply instead.    


Microsoft is a party to Additional Terms only when Microsoft is the provider of the applicable Services. Microsoft does not license any intellectual property to you as part of any Third-Party Features made available through the Services, and we are not responsible, unless otherwise required by law, for:

                    the Third-Party Features;

                    your use of the Third-Party Features;

                    the content of the Third-Party Features;

                    customer support for the Third-Party Features; or

                    any warranties or claims relating to the Third-Party Features.  


This Agreement and privacy statements referenced in this Agreement do not apply to Third-Party Features, and the Additional Terms governing such features do not modify any terms of this Agreement in any way.


Third party scripts or code, linked to or referenced from these Services, are licensed to you by the third parties that own such code, not by Microsoft.


1.4               How do I accept this Agreement? By using or accessing the Services, or by agreeing to these terms where the option is made available to you in the user interface, you agree to abide by this Agreement without modification by you. If you do not agree, you may not use the Services.


1.5               What age do I have to be to use the Services? By using the Services, you represent that you have reached the age of “majority” where you live and agree to be bound by this Agreement or you are the parent or legal guardian of a minor that has an account associated with yours and you are accepting this Agreement on their behalf.  A Microsoft account is necessary to use the Services. You may need to accept other terms of use and provide additional information in order to use your Microsoft account with other Microsoft services.


1.6               Can Microsoft change this Agreement after I have accepted it? Yes. From time to time, Microsoft may change or amend these terms. If we do, we will notify you, either through the user interface, in an email notification, or through other reasonable means. Your use of the Services after the date the change becomes effective will be your consent to the changed terms. If you do not agree to the changes, you must stop using the Services and cancel any paid Services by following the instructions in section 6.10. Otherwise, the new terms will apply to you.


1.7               What types of changes can I expect to the Services? We continuously work to improve the Services and may change the Services at any time. Additionally, there are reasons why Microsoft may stop providing portions of the Services, including that it's no longer feasible for us to provide it, the technology advances, customer feedback indicates a change is needed, our agreements with third parties no longer permit us to make their material available, or external issues arise that make it imprudent or impractical to continue. We may release the Services or their features in a beta version, which may not work correctly or in the same way the final version may work.  We may, among other things: (i) restrict or limit access to the Services; (ii) retrieve information from the Authorized Device and any connected peripheral device used to log onto the Services as necessary to operate and protect the security of the Services, and to enforce this Agreement; and (iii) upgrade, modify, withdraw, suspend, or discontinue any functionality or feature of the Services, or any hardware or software associated with the Services or with an Authorized Device, from time to time without notice. We may do so by the automatic download of related software directly to your Authorized Device, including software that prevents you from accessing the Services, playing pirated games, or using unauthorized hardware peripheral devices.


1.8   How can associated accounts be used? For some parts of the Services, you may be able to set up additional accounts that are dependent on your account (“associated accounts”). You agree to be bound by this Agreement for any associated accounts (including those for minors) you hold now or create later and that you are responsible for all activity that takes place with your Services account and any associated accounts. You agree that we may take action against your Services account in response to activity on any of your associated accounts, including limiting who may use your Services account or any associated accounts; limiting the number of devices from which you may access the Services; and/or removing your Services account or any associated accounts.  If you allow or enable a minor to use an associated account, then:


You represent that you are the parent or legal guardian of such minor;


You acknowledge that some features of the Services, and some content available through the Services, may contain or expose users to material unsuitable for minors. You agree to supervise usage by minors whom you permit or enable to use the Services. The Services are not intended for use by children under 13 without adult supervision;


You acknowledge that we offer settings to manage your purchases and limit access to material that may be unsuitable for minors. For example, we offer “Family Settings” on the Xbox 360 console, the Xbox One console, and for some components of the Services. You may view or revise many of your settings by either going to the console settings application or going to http://www.xbox.com/account. Additional information about our settings is available at http://www.xbox.com/support;


You may receive detailed profile, usage and activity data on minors who have an associated account that will include games played, applications downloaded, videos (TV and movies) that your child watched from Xbox Video, music played, browse and search activity (from within the Internet Explorer app on the console), and enforcement history (including complaints made by or against the associated account user, suspensions and bans from the Services).  It may also contain purchase history, friend requests and friends lists (including connections with social networking applications), communications history (including messages and attachments), and the use of applications on the Services (including content viewed).


You are responsible for any material that a user of your Services account accesses or is denied access to (including as a result of your use or non-use of Parental Controls). You acknowledge that use of our settings is not a substitute for your personal supervision of minors that use your Services account.


If you use an associated account, you acknowledge that the holder of the Services account has full control over your associated account. This control includes the right to: (i) end the Services; (ii) close or alter your associated account at any time; (iii) access and modify Parental Controls for your associated account; and (iv) receive notices from us. In some cases, this control also includes the control of purchasing options from your associated account and the ability to request and receive device and Services usage information related to your associated account. We collect profile, usage and activity data related to your associated account and deliver it to the Services account holder. If you are an associated account user, this Agreement applies to your use of the Services, except for the following sections: 1.8 (excluding this paragraph beginning “If you use an associated account …,” which applies to associated account users); 6 (Payment); and section 16 (Notices to Parties).


1.9          Are there things I can’t do on the Services? You must not use the Services to harm others or the Services. For example, you must not:


·         Use the Services to harm, threaten, or harass another person, organization, or Microsoft;

·         Damage, disable, overburden, or impair the Services (or any network or Authorized Device connected to the Services);

·         Assign, resell, or redistribute any part of the Services or access to the Services, including the sale or purchase of an account;

·         Share your account password or otherwise authorized a third party to access or use the Services on your behalf unless we provide an approved mechanism;

·         Enable unauthorized third party applications to access the Services;

·         Use the Services or any content on the Services for commercial purposes;

·         Use or attempt to use any unauthorized means to modify, reroute, or gain access to the Services;

·         Use any automated process or service (such as a bot, a spider, periodic caching of information stored by Microsoft, or metasearching) to access or use the Services, or to copy or scrape data from the Services;

·         Obtain (or try to obtain) any data from the Services or related hardware, except the data that we intend to make available to you; or

·         Use the Services or related hardware to design, develop, or update unauthorized software;

·         Fraudulently increase the play count or otherwise manipulate the Services in any way, including using a script and/or otherwise automated process;

·         Use unauthorized software or hardware to access the Services or modify an Authorized Device in any unauthorized way (e.g., through unauthorized repairs, unauthorized upgrades, or unauthorized downloads). You agree that we have the right to send data, applications or other content to any software or hardware that you are using to access the Services for the purpose of detecting an unauthorized modification and/or disabling the modified device; or 

·         Attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, further sublicense, distribute, or use for other purposes the Services, any game, application, or other content available or accessible through the Services, or any hardware associated with the Services or with an Authorized Device. If you do, we may cancel your account and your ability to access the Services, and pursue other legal remedies. We may take any legal action we deem appropriate against users who violate our systems or network security, this Agreement or any additional terms incorporated or referenced in it. Such users may also incur criminal or civil liability.



2.                   Content


2.1.             Who owns the content that I put on the Services? We do not claim ownership of the content you provide on the Services. Your content remains your content. We do not control, verify, or endorse the content that you and others make available on the Services.


2.2.             Who can access my content? You control who may access your content. If you share content in public areas of the Services or in shared areas available to others you have chosen, then Microsoft and anyone you have shared content with may use that content. When you give others access to your content on the Services, you grant them free, nonexclusive permission to use, reproduce, distribute, display, transmit, and communicate to the public the content solely in connection with the Services. If the submission is a photograph or other digital image, you also expressly waive any and all rights of privacy and publicity with respect to the image. If you do not want others to have those rights, do not use the Services to share your content.  


If you submit a rating or review for an application you download through the Windows Phone Store, you may receive email from Microsoft containing content from the provider of the application. Any such email comes from Microsoft; we do not share your email address with any providers of applications you download through the Windows Phone Store/Marketplace. If you receive such an email, you can use the link provided in the email to request not to receive any more emails of this type.


2.3.             What does Microsoft do with my content? You understand that Microsoft may, and you hereby grant to Microsoft and its affiliates, resellers, distributors, service providers, partners, and/or suppliers the right, to use, modify, adapt, reproduce, distribute, publish and display content posted on the Services. These include your name, gamertag, motto, avatar, original content accompanying Game DVR clips, or other information you supply in connection with the content.  These rights apply solely to the extent necessary to provide the Services.


2.4.             What type of content is not permitted or restricted? Content that violates this Agreement (which includes the Microsoft Anti-Spam Policy and the Code of Conduct) or your local law is not permitted on the Services. Microsoft reserves the right to review content for the purpose of enforcing this Agreement. Microsoft may block or otherwise prevent delivery of any type of content, email, instant message, or other communication to or from the Services as part of our effort to protect the Services or our customers, or otherwise enforce this Agreement. You must respect the rights of artists, authors, inventors and creators. Content may be protected by copyright. People appearing in content may have a right to control the use of their images. If you share content on the Services in a way that infringes others’ copyrights, other intellectual property or proprietary rights, or publicity or privacy rights, you are breaching this Agreement (and violating other rights and possibly the law). You represent and warrant that you have all the rights necessary for you to grant the rights in this section and that the use of the content does not violate any law. We will not pay you for your content. We may refuse to publish your content for any or no reason. We may remove your content from the Services at any time and for any reason, including if: (i) you breach this Agreement; (ii) the content exceeds limits on storage or file size; (iii) the content is provided in an attempt to manipulate ratings or rankings for any application; or (iv) we cancel or suspend the Services.


2.5.             What limitations apply to my access and use of Microsoft and third-party content? We may disable access to Microsoft and third-party content associated with your account for any reason. We may also remove or disable games, applications, content, or Services on your Authorized Device in order to protect the Services, application providers, network operators or any other affected or potentially affected parties. Some content and applications available on the Services may be unavailable from time to time or may only be offered for a limited time due to contractual or other limitations, such as the region of your Account. As such, you may not be able to re-download content or applications or re-stream certain content that you have purchased; for example, if you change your account to another region you may need to re-purchase content or applications that were available to you and paid for in your previous region. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any content or application previously purchased. If we receive information from the content owners indicating the dates their content will be unavailable, we will try to share this information with you.


2.6.             Who is responsible for the data and content? You are responsible for backing up the data and content that you store on the Services. We may permanently delete your data and content from our servers if the Services are suspended or canceled. We do not have any obligation to return data and content to you after the Services are suspended or canceled. If data and content are stored with an expiration date, we may also delete the data and content as of that date. Deleted data and content may be irretrievable.



3.                   Services cancellation


3.1.             What happens if I do not abide by this Agreement? If you violate this Agreement, we may take action against you including (without limitation) removing your content from the Services, suspending or cancelling your access to the Services, asking you to refrain from certain activities, blocking your console or device from accessing the Services, and/or referring such activity to appropriate authorities. In the event we take action against you for a violation of this Agreement, we may permanently delete, and you may permanently lose, some or all of the information or content associated with your Microsoft account and/or we may cancel your Services in their entirety. Content that is deleted may be irretrievable.


3.2.             Are there other ways I could lose access to the Services? Yes. If you sign up for a paid portion of the Services and fail to make an on-time payment, we may suspend or cancel that Service (see section 6.1 for more details).


3.3.             How can I terminate the Services? You may terminate the Services at any time and for any reason. For Xbox, you can do this by going to http://support.xbox.com/billing-and-subscriptions/account-management/xbox-live-account-management and following the account closure process. To cancel a paid portion of the Services, see section 6.10. If you are canceling your Services, the quickest means of eliminating your content on the Services is to manually remove it from the various components of the Services (for example, manually delete your email). However, please note that while content you have deleted or that is associated with a closed account may not be accessible to you, it may still remain on our systems for a period of time.  Please see the Privacy Statements for more information about Microsoft’s retention practices. 


3.4.             What happens if my Services are canceled or terminated? If your Services are canceled or terminated (whether by you or us), your right to use the Services stops. If your Services are canceled or terminated, we may permanently delete information associated with your account, including your content, from our servers and we are under no obligation to return any content to you.


4.                   Privacy.  Your privacy is important to us.  The Privacy Statements for the Services (http://go.microsoft.com/fwlink/?LinkID=259655) and Windows Phone (http://go.microsoft.com/fwlink/?LinkID=247437) describe how we use and protect your content and any information we collect about you.  This Agreement incorporates the Privacy Statements by reference. By using the Services or agreeing to these terms, you consent to Microsoft’s collection, use and disclosure of your content and information as described in the Privacy Statements.


5.                   Services disruptions and backup


We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store on the Services. Having a regular backup plan and following it can help you prevent loss of your content.  



6.                   If you pay Microsoft, the following terms apply to you


6.1          Charges. If there is a charge associated with a portion of the Services, you agree to pay that charge. The price stated for the Service excludes all applicable taxes and currency exchange settlements, unless stated otherwise. You are solely responsible for paying such taxes or other charges. We may suspend or cancel the Services if we do not receive an on time, full payment from you. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your account and its content.


6.2          Your billing account. To pay the charges for a Service, you will be asked to provide a payment method at the time you sign up for that Service. You can access and change your billing account information and payment method on the Billing and Account Management website (https://commerce.microsoft.com). Additionally, you agree to permit Microsoft to use any updated account information regarding your payment method provided by your issuing bank or the applicable payment network. You agree to keep your billing account and contact information current at all times. Changes made to your billing account won't affect charges we submit to your billing account before we could reasonably act on your changes to your billing account.


6.3          Billing. By providing Microsoft with a payment method, you (i) represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate; (ii) authorize Microsoft to charge you for the Services using your payment method; and (iii) authorize Microsoft to charge you for any paid feature of the Services that you choose to sign up for or use while this Agreement is in force. We may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis for subscription Services. Also, we may charge you up to the amount you've approved, and we'll notify you in advance of any change in the amount to be charged for recurring subscription Services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed.


6.4          Automatic renewal. Provided that automatic renewals are allowed in your country, province, or state, we will inform you by email before automatically renewing your Services. Once we have informed you that the Services will be automatically renewed, we may automatically renew your Services and charge you the then current price for the renewal term. We will also remind you that we will bill your chosen payment method for the Services renewal, whether it was on file on the renewal date or provided later. We will also provide you with instructions on how you may cancel the Services. You must cancel the Services before the renewal date to avoid being billed for the renewal.


6.5          Online statement and errors. We will provide you with an online billing statement on the Billing and Account Management website (https://commerce.microsoft.com), where you can view and print your statement. This is the only billing statement that we provide. It's your responsibility to print or save a copy of each online statement and retain such copy for your records. If we make an error on your bill, you must tell us within 120 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund. If Microsoft has identified a billing error, we will correct that error within 90 days.


6.6          Cooling off period. When you request a Service from us, you agree that we may begin to provide the Services immediately. You won't be entitled to a cancellation or "cooling off" period, except if the law requires a cooling off period.  You may cancel paid Services as provided in section 6.10. If your law requires a cooling off period and you cancel within that period, you will receive a full refund within a reasonable time.  If you reside in Taiwan, you may cancel the purchase of the Service by notifying us in writing within seven (7) days after receipt of the Service without any liability for the cost or the price and you will receive a full refund.


6.7          Trial period offers. If you are taking part in any trial period offer, you must cancel the Services by the end of the trial period to avoid incurring new charges, unless we notify you otherwise. If you do not cancel your Services at the end of the trial period, we may charge you for the Services.


6.8          Price changes. We may change the price of the Services at any time and will notify you by email at least 15 days before the price change. If you do not agree to the price change, you must cancel and stop using the Services before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the term.


6.9          Refund policies. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.


6.10        Canceling the Services. You may cancel the Services at any time, with or without cause. Information and direction on how to cancel your Services is provided on the Billing and Account Management website (https://commerce.microsoft.com). You should refer back to the offer describing the Services as (i) you may not receive a refund at the time of cancellation; (ii) you may be obligated to pay cancellation charges; (iii) you may be obligated to pay all charges made to your billing account for the Services before the date of cancellation; or (iv) you may lose access to and use of your account when you cancel the Services. If you cancel, your Services end at the end of your current Service period or, if we bill your account on a periodic basis, at the end of the period in which you canceled.


6.11        Late payments. You must pay for all reasonable costs we incur to collect any past due amounts. These include reasonable attorneys' fees and other legal fees and costs, to the maximum extent permitted by law.


6.12        Payments to you. If we owe you a payment, then you agree to timely and accurately provide us with any information we need to get that payment to you. You are responsible for any taxes and charges you may incur as a result of this payment to you. You must also comply with any other conditions we place on your right to any payment. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce the payment to you without notice to adjust for any previous overpayment.


6.13        Gift cards.  Redemption and use of gift cards are governed by the terms located at https://commerce.microsoft.com/PaymentHub/Help/Show/toc_link_no_62.


6.14        Internet access Services and charges. You are responsible for paying the fees charged by your Internet access or Wi-Fi providers.  Those fees are in addition to the fees you pay us for the Services. If you access the Services through wireless devices (for example, mobile phones, tablets), your wireless carrier may charge fees for alerts, web browsing, messaging, and other services that require the use of airtime and wireless data services. Check with your carrier to verify whether there are any such fees that may apply to you. You are solely responsible for any costs you incur to access the Services through any wireless or other communication service.



7.            NO Warranties


MICROSOFT, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” MICROSOFT DOESN'T GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SERVICES. To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement. You may have certain rights under your local law. Nothing in this Agreement is intended to affect those rights, if they are applicable.


YOU ACKNOWLEDGE THAT computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the services will be uninterrupted, timely, secure, or error-free or that CONTENT loss won't occur.




For consumers living in Australia and New Zealand, you have certain statutory guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act respectively, and nothing in this Agreement is intended to affect those rights.


8.            Limitation of Liability


If Microsoft breaches this Agreement, you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, and vendors, direct damages up to an amount equal to your Services fee for one month. You can't recover any other damages OR LOSSES, including, WITHOUT LIMITATION, consequential, lost profits, special, indirect, incidental, or punitive. These limitations and exclusions apply if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything related to this Agreement such as loss of content; any virus affecting your use of the Services; delays or failures in starting or completing transmissions or transactions; claims for breach of contract, warranty, guarantee, or condition; strict liability; negligence; misrepresentation or omission; trespass; violation of statute or regulation; or unjust enrichment. Some or all of these limitations or exclusions may not apply to you if your state, province, or country doesn't allow the exclusion or limitation of incidental, consequential, or other damages.


9.            Microsoft contracting entity, court of venue, and applicable law


a.                   Canada. If you live in Canada, you are contracting with Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA. The laws of the province where you live govern the interpretation of this Agreement, claims for breach of it, and all other claims (including consumer protection, unfair competition, and tort claims), regardless of conflict of law principles. You and we irrevocably consent to the exclusive jurisdiction and venue of the courts in Ontario for all disputes arising out of or relating to this Agreement or the Services.


b.                  North or South America outside the United States and Canada, excluding Brazil for Xbox services. If you live in North or South America outside the United States and Canada, you are contracting with Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, U.S.A. Washington state law governs the interpretation of this Agreement and applies to claims for breach of it, regardless of choice of law principles. All other claims (including consumer protection, unfair competition, and tort claims, will be subject to the laws of the country to which we direct your Services.


c.                   Brazil. If you live in Brazil and you are using the Xbox services, you are contracting with Microsoft do Brasil Importação e Comércio de Software e Vídeo Games Ltda., Rue Maestro Cardim, 307, 14 andar, conjunto 1.410, Paulista Towers Building, Bela Vista, Sao Paulo, CEP 01323-000, Brazil.  For all Services, the laws of Brazil govern the interpretation of this Agreement and apply to claims for break of it, regardless of conflict of laws principles.  You and we irrevocably consent to the exclusive jurisdiction and venue of the courts in Sao Paulo for all disputes arising out of or relating to this Agreement or the Services.


d.                  Europe. If you live in Europe, you are contracting with Microsoft Luxembourg S.à.r.l., 23-29, Rives de Clausen, L-2165 Luxembourg.  The laws of Washington State, U.S.A. apply to your use of Bing and MSN, and the laws of the country to which we direct your Services shall apply for all other claims related to the Services. With respect to jurisdiction, you and Microsoft may choose the country to which we direct your Service for all disputes arising out of or relating to this Agreement or the Services, or in the alternative, you may choose the responsible court in Luxembourg.


e.                  Middle East or Africa. If you live in the Middle East or Africa, you are contracting with Microsoft Luxembourg S.à.r.l., 23-29, Rives de Clausen, L-2165 Luxembourg.  For all Services, the laws of Luxembourg govern the interpretation of this Agreement and apply to claims for breach of it, regardless of conflict of laws principles. All other claims (including consumer protection, unfair competition, and tort claims), will be subject to the laws of the country to which we direct your Services. You and we irrevocably agree to the exclusive jurisdiction and venue of the Luxembourg courts for all disputes arising out of or relating to this Agreement or the Services.


f.                    Asia or the South Pacific, unless your country is specifically called out below. If you live in Asia or the South Pacific and your country is not specifically called out below, you are contracting with Microsoft Regional Sales Corp., a corporation organized under the laws of the State of Nevada, U.S.A., with a branch in Singapore, having its principal place of business at 438B Alexandra Road, #04-09/12, Block B, Alexandra Technopark, Singapore, 119968.  For all Services, Washington state law governs this Agreement, regardless of conflict of laws principles. Any dispute arising out of or in connection with this Agreement or the Services, including any question regarding its existence, validity, or termination, will be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Center (SIAC), which rules are deemed to be incorporated by reference into this clause. The Tribunal will consist of one arbitrator to be appointed by the Chairman of SIAC. The language of arbitration will be English. The decision of the arbitrator will be final, binding, and incontestable, and it may be used as a basis for judgment in any country or region.


g.                   Japan. If you live in Japan, you are contracting with Microsoft Japan Co., Ltd (MSKK), Shinagawa Grand Central Tower, 2-16-3 Konan Minato-ku, Tokyo 108-0075. For all Services, the laws of Japan govern this Agreement and any matters arising out of or relating to it. You and we irrevocably agree to the exclusive original jurisdiction and venue of the Tokyo District Court for all disputes arising out of or relating to this Agreement or the Services.


h.                  China. If you live in China, you are contracting with Microsoft Corp., One Microsoft Way, Redmond, WA 98052, USA. Washington State law governs this contract, regardless of conflict of laws principles. The jurisdiction of the state or federal courts in King County, Washington, USA, is nonexclusive.


i.                    Republic of Korea. If you live in the Republic of Korea, you are contracting with Microsoft Korea, Inc., 11th Floor, Tower A, K-Twin Tower, Jongro 1 gil 50, Jongro-gu, Seoul, Republic of Korea, 110-150.  For all Services, the laws of the Republic of Korea govern this Agreement. You and we irrevocably agree to exclusive original jurisdiction and venue of the Seoul Central District Court for all disputes arising out of or relating to this Agreement or the Services.


j.                    Taiwan. If you live in Taiwan, you are contracting with Microsoft Taiwan Corp., 8F, No 7 Sungren Road, Shinyi Chiu, Taipei, Taiwan 110.  For all Services, the laws of Taiwan govern this Agreement.  For more details regarding Microsoft Taiwan Corp., please view the website provided by the Ministry of Economic Affairs R.O.C. (http://gcis.nat.gov.tw/main/index.jsp).  You and we irrevocably designate the Taipei District Court as the court of first instance having jurisdiction over any disputes arising out of or relating to this Agreement or the Services, to the maximum extent permitted by Taiwan laws.



10.          Third-party websites


You may be able to access third-party websites or services via the Services. Microsoft isn't responsible for third-party websites, services, or material available through those third-party services. You are solely responsible for your dealings with third-parties (including advertisers). Your use of third-party websites or services may be subject to that third-party’s terms and conditions.


11.          DRM


If you access content protected with digital rights management (DRM), the DRM software may automatically request media usage rights from a rights server online and download and install DRM updates so that you can play the material.



12.          Survival


Sections 4, 6 (for amounts incurred before the end of this Agreement), 9, 10, 11, 17, and those that by their terms apply after it ends will survive any termination or cancellation of this Agreement.


13.          Assignment and transfer


We may assign this Agreement, in whole or in part, at any time without notice to you. You may not assign this Agreement or transfer any rights to use the Services.


14.          Notices to parties


You consent to Microsoft providing you notifications about the Services or information the law requires us to provide via email to the address that you specified when you signed up for the Services. Notices emailed to you will be deemed given and received when the email is sent. If you do not consent to receive notices electronically, you must stop using the Services. You may notify Microsoft as stated in customer support for the Services.


15.          Contract interpretation


This is the entire Agreement between you and Microsoft for your use of the Services. It supersedes any prior Agreements between you and Microsoft regarding your use of the Services. All parts of this Agreement apply to the maximum extent permitted by relevant law. If a court or arbitrator holds that we can't enforce a part of this Agreement as written, we may replace those terms with similar terms to the extent enforceable under the relevant law, but the rest of this Agreement won't change.  


16.          No third-party beneficiaries


This Agreement is solely for your and our benefit. It isn't for the benefit of any other person, except for Microsoft’s successors and assigns.



17.          Support


We do not offer customer support for the Services unless provided otherwise in this Agreement or the materials we publish in connection with a particular component of the Services. For more information on customer support, please go to http://www.xbox.com/support or http://www.windowsphone.com.



18.          Export Restrictions


Microsoft’s free software and services are subject to United States and other jurisdictions’ export and technology laws and you agree to comply with all such applicable laws and regulations that apply to the software and/or services. United States government permission is required to transfer these free software and services to governments of any embargoed country or certain prohibited parties. Please see the U.S. Department of Treasury website (http://go.microsoft.com/fwlink/?LinkID=243206) for more information. Additionally, paid services are subject to United States export laws and regulations with which you must comply. These laws include restrictions on destinations, end users, and end use. For additional information, see Exporting Microsoft Products website (http://www.microsoft.com/exporting).


19.          NOTICES


19.1.      Notices and procedure for making claims of intellectual property infringement.  Microsoft respects the intellectual property rights of third parties.  If you wish to send a notice of intellectual property infringement, including claims of copyright infringement, please use our procedures for submitting Notices of Infringement (https://www.microsoft.com/info/cpyrtInfrg.aspx).  ALL INQUIRIES NOT RELEVANT TO THIS PROCEDURE WILL NOT RECEIVE A RESPONSE.


Microsoft uses the process set out in Title 17, United States Code, Section 512(c)(2) to respond to notices of copyright infringement. In appropriate circumstances, Microsoft may also disable or terminate accounts of users of Microsoft services who may be repeat infringers.


19.2        Notices and procedures regarding intellectual property concerns in Sponsored Sites advertising. Please review our Intellectual Property Guidelines (http://go.microsoft.com/fwlink/?LinkId=243207) regarding intellectual property concerns on our advertising network.


19.3        Copyright and trademark notices. All portions of the Services are Copyright © 2013 Microsoft Corporation and/or its suppliers, One Microsoft Way, Redmond, WA 98052, USA. All rights reserved. We or our suppliers own the title, copyright, and other intellectual property rights in the Services and its content. Microsoft and the names, logos, and icons of all Microsoft products, software, and services may be either trademarks or registered trademarks of Microsoft in the United States and/or other countries. The names of actual companies and products may be the trademarks of their respective owners. Any rights not expressly granted in this Agreement are reserved. Certain software used in certain Microsoft website servers is based in part on the work of the Independent JPEG Group. Copyright © 1991-1996 Thomas G. Lane. All rights reserved. "gnuplot" software used in certain Microsoft website servers is copyright © 1986-1993 Thomas Williams, Colin Kelley. All rights reserved.


19.4        Notice about the H.264/AVC Visual Standard and the VC-1 Video Standard. The software may include H.264/MPEG-4 AVC and/or VC-1 decoding technology. MPEG LA, L.L.C. requires this notice:




For clarification purposes only, this notice does not limit or inhibit the use of the software provided under this Agreement for normal business uses that are personal to that business which do not include (i) redistribution of the software to third parties, or (ii) creation of material with the VIDEO STANDARDS compliant technologies for distribution to third parties.


The following additional terms apply to Xbox Live and Games for Windows-Live:


We require certain permissions in order for you to evaluate or use and for us to enable the features and functions of the Xbox Live/Games for Windows-Live service. These features and functions include leaderboards, live-hosted gameplay, achievements, tournaments, and gamer profile sharing. If you evaluate or use or we enable these features and functions, you grant Microsoft and its affiliates, resellers, distributors, service providers, partners, and suppliers (each, a “Microsoft party”) the following permissions: Microsoft parties may use, track, store, copy, distribute, broadcast, transmit, publicly display and perform, and reproduce: (i) your game scores; (ii) your game play sessions; (iii) your presence on the Xbox Live/Games for Windows-Live service; (iv) the time that you spend on or within particular portions of the Xbox Live/Games for Windows-Live service; (v) portions of the Xbox Live/Games for Window-Live service that are displayed on your monitor or screen and the duration of that display; (vi) rankings, statistics, gamer profiles, avatars, and content that you may submit; and (vii) other usage information. These permissions apply with or without attribution to you, your gamertag or avatar. We may use these permissions without notice or compensation to you of any kind. To avoid any confusion, we have the right to make information pertaining to your use of, and gameplay on, Xbox Live available through Games for Windows-Live, and vice versa. If you choose to link your Services account with the account of a Microsoft party on the Xbox Live service (for example, a game publisher or app provider), you agree that Microsoft may share limited account information with that Microsoft party. Such account information may include name, address, email and date of birth but will not include any credit card or other payment information.


In order for Xbox Live features to work in the context of specific games that you choose to use, publishers of those games may have access to the online contact information (such as a screen name) that allows others to contact you (or your associated accounts) on Xbox Live as permitted by your Privacy and Online settings.  If you choose to link your Services account with the account of a publisher, that publisher may also have access to the content of in-game communications when you are signed into your account with the publisher.  You can manage communications features on Xbox Live for you and your child in your Privacy and Online settings.


You should not expect any level of privacy concerning your use of the live communication features (for example, voice chat, video and communications in live-hosted gameplay sessions) offered through the Xbox Live/Games for Windows-Live service. We may monitor these communications to the extent permitted by law. However, we cannot monitor the entire Services and make no attempt to do so. You understand that others can record and use these communications. Communications in live-hosted gameplay sessions may also be broadcast to others. Some games may use game managers and hosts. Game managers and hosts are not authorized Microsoft spokespersons. Their views do not necessarily reflect those of Microsoft.


If you use voice-enabled services, voice commands may be sent to Microsoft.  You consent to Microsoft recording and collecting your voice input for those voice commands to provide the voice-enabled services and improve the quality and accuracy of our voice recognition.  We do not use your voice input for any other purpose. We will treat any voice input according to the Privacy Statement (http://go.microsoft.com/fwlink/?LinkID=259655).      


The Services may include a consumable game currency, including, but not limited to, gold, coins, cash, or points, that may be purchased from Microsoft using actual monetary instruments if you are age of majority in your country of residence. The Services may also include virtual digital items or goods that may be purchased from Microsoft for actual monetary instruments or using consumable currency. Consumable currency and virtual goods may never be redeemed for actual monetary instruments, goods or other items of monetary value from Microsoft or any other party.


Other than a limited, personal, revocable, non-transferable, non-sublicenseable license to use the consumable currency and virtual goods only in the Services only, you have no right or title in or to any such consumable currency or virtual goods appearing or originating in the Services, or any other attributes associated with use of the Services or stored within the Services.


Microsoft may at any time regulate, control, modify and/or eliminate the game currency and/or virtual goods as it deems fit in its sole discretion.


Transferring consumable currency or virtual goods is strictly prohibited except where explicitly authorized within the Services. Outside of a game, you may not buy or sell any consumable currency or virtual goods for actual monetary instruments or otherwise exchange items for value. Any attempt to do so is in violation of this agreement.


The sales of consumable currency or virtual goods are final. No refunds will be given. All consumable currencies or virtual goods are forfeited if your account is terminated or suspended for any reason or if the Services are terminated or discontinued for any reason.



Standard Windows Phone Application License Terms





These license terms are an agreement between you and the application provider. Please read them. They apply to the software applications you download from the Windows Phone Store/Marketplace including any updates or supplements for the applications, unless the application comes with separate terms, in which case those terms apply instead. BY DOWNLOADING OR USING THE APPLICATION, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, YOU DO NOT HAVE RIGHTS TO AND MUST NOT DOWNLOAD OR USE THE APPLICATION.


The application provider means the entity licensing the application to you, as identified in the Windows Phone Store/Marketplace.


If you accept and comply with these license terms, you have the rights below.


1.                   INSTALLATION AND USE RIGHTS. You may install and use one copy of the application on up to five (5) Windows Phone enabled devices that are affiliated with the Microsoft account you use to access the Windows Phone Store/Marketplace.  



a.      Consent for Internet-Based or Wireless Services. The application may connect to Internet-based or wireless services. Your use of the application operates as your consent to the transmission of standard device information (including but not limited to technical information about your device, system and application software, and peripherals) for Internet-based or wireless services. If other terms are provided in connection with your use of the services, those terms also apply.

b.      Misuse of Internet-based Services. You may not use any Internet-based service in any way that could harm it or impair anyone else’s use of it or the wireless network. You may not use the service to try to gain unauthorized access to any service, data, account or network by any means.


3.            SCOPE OF LICENSE. The application is licensed, not sold. This agreement only gives you some rights to use the application. If Microsoft disables the ability to use the applications on your devices pursuant to your agreement with Microsoft, any associated license rights will terminate. Application provider reserves all other rights. Unless applicable law gives you more rights despite this limitation, you may use the application only as expressly permitted in this agreement. In doing so, you must comply with any technical limitations in the application that only allow you to use it in certain ways. You may not:

•             work around any technical limitations in the application;

•             reverse engineer, decompile or disassemble the application, except and only to the extent that applicable law expressly permits, despite this limitation;

•             make more copies of the application than specified in this agreement or allowed by applicable law, despite this limitation;

•             publish or otherwise make the application available for others to copy;

•             rent, lease or lend the application; or

•             transfer the application or this agreement to any third party.


4.            DOCUMENTATION. If documentation is provided with the application, you may copy and use the documentation for your internal, reference purposes.


5.            EXPORT RESTRICTIONS. The application is subject to United States export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the application. These laws include restrictions on destinations, end users and end use. For information on Microsoft branded products, see www.microsoft.com/exporting.


6.            SUPPORT SERVICES. Contact the application provider to determine if any support services are available. Microsoft (unless Microsoft is the application provider), your phone manufacturer, and your wireless carrier are not responsible for providing support services for the application. 


7.            ENTIRE AGREEMENT. This agreement, the terms for supplements and updates, and any privacy policy to which you agreed are the entire agreement for the application.


8.            APPLICABLE LAW.

a.    United States. If you acquired the application in the United States, the laws of the state where you live govern the interpretation of this agreement, claims for breach of it, and all other claims (including consumer protection unfair competition, and tort claims), regardless of conflict of law principles.

b.    Canada. If you acquired the application in Canada, the laws of the province where you live govern the interpretation of this agreement, claims for breach of it, and all other claims (including consumer protection, unfair competition, and tort claims), regardless of conflict of law principles.

c.     Outside the United States and Canada. If you acquired the application in any other country, the laws of that country apply.


9.            LEGAL EFFECT. This agreement describes certain legal rights. You may have other rights under the laws of your country. This agreement does not change your rights under the laws of your country if the laws of your country do not permit it to do so.






This limitation applies to:

•             anything related to the application, services or content made available through the application; and

•             claims for breach of contract, warranty, guarantee or condition; consumer protection; deception; unfair competition; strict liability, negligence, misrepresentation, omission, trespass or other tort; violation of statute or regulation; or unjust enrichment; all to the extent permitted by applicable law.

It also applies even if:

•             repair, replacement or a refund for the application does not fully compensate you for any losses; or

•             Covered Party knew or should have known about the possibility of the damages.