1602 reviews
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More from The Royal Bank of Scotland Group, plc

File weight

5 MB

Last updated




Works with

  • Windows Phone 8.1
  • Windows Phone 8
  • Windows Phone 7.5

App requires

  • phone identity
  • location services
  • data services
  • phone dialer
  • web browser component
  • HD720P (720x1280)
  • WVGA (480x800)
  • WXGA (768x1280)
What's this?

Supported languages (1)

English (United States)
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With the NatWest Mobile Banking app, managing your money on the move is easy, fast and secure.
You can:
• Get Cash from your account at any NatWest, RBS or Tesco cash machine without using your debit card. 
• Pay bills & Pay Your Contacts 
• Transfer money between your NatWest accounts
• Check your balance and your statement
• Find your nearest cash machine or local branch with Near Me 
• Top Up your pay as you go mobile phone and up to four others (Unfortunately we can’t do it for phones on the 3 network) 
• Check your NatWest mortgage account and credit card balance
• Check your Cashback Plus Rewards balance if you’ve already registered as a Cashback Plus customer
• Share our app with your friends and family by recommending it from the more menu

How to Register
To use the NatWest Mobile Banking app, you need to have a NatWest personal current account and Online Banking, be over 11 and have a UK mobile number starting with 07.

Once you’ve downloaded the app, registering is simple. All you need to hand is your Online Banking customer number, PIN and password to access the app straight away.
Not got an Online Banking customer number? Get a reminder or sign up for Online Banking at

Standard data charges may apply. Contact your network operator for details.
By downloading this application, you are accepting the terms and conditions which can be viewed at We recommend that you save or print a copy of the terms and conditions and privacy policy for your records. 

To enjoy all of the features listed you will need to accept the following permissions: 
• Network communication for connectivity
• Your location to find your nearest cash machine or branch 
• Access to your contact list to allow you to ‘Pay Your Contacts’

Other things you need to know: 
- To pay friends, family or bills just set up and make your first payment to each new payee via Online Banking.
- Get Cash lets you take out up to £250 per day from our UK cash machines, when you have at least £10 in your account (including any overdraft facility). There is a maximum limit of two Get Cash withdrawals a day, but only one cash code can be provided at a time. Each code expires after 3 hours. The amount you ask for will also need to be within the daily withdrawal limit for your debit card. 
- With ‘Pay Your Contacts’ you can pay anyone else who has the RBS or NatWest Mobile Banking app using just their UK mobile number. We’ll send them a text to tell them you’ve sent them money and it goes into their account straight away. You can send up to £250 a day. 
- You can also pay someone using Pay Your Contacts who doesn’t have our app but does have a valid UK Visa debit, credit or prepaid card as well as a UK mobile. We’ll send them a text message to let them know the money is waiting, and a link to click. Separately, you will have to let them know how much you’ve sent them. Once we’ve notified your contact, they have seven days to collect a payment. When they follow the link in the message, enter their Visa card number and the amount they’re expecting from you, we’ll deposit the money in their account the next business day. Once they’ve collected the payment and your balance has been debited, we’ll send you a text message. You can send up to £250 a day. 
- To use ‘Pay Your Contacts’ customers must be over 16 and have available funds in their account (including any overdraft). Limits are independent of daily withdrawal and Get Cash limits.
*** We have fixed the issue identified in version 4.0. ***

We’ve updated the NatWest app to make it even easier to manage your money 
• You can now view direct debits that you have set up.
• You can now view standing orders that you have set up.
• When making a payment rather than having to swipe through all your payees you can search by name for specific ones.
• Previously you needed to have at least £25 available funds in your accounts to use Get Cash, upon receiving your feedback this has now been reduced to £10!
show details


  • by Bob 28/06/2015
    Best mobile banking app I've used. A proper app rather than just a web renderer. Did have to reinstall once when it started self-closing itself, but the reinstall fixed it. Otherwise flawless.
  • by Chris 26/06/2015
    After a month of my app not working with the error-'we could not make a connection to you' thinking it was my phone I contacted NatWest online help and they recommended completing the password reset. This has restored my access. May help people with similar issue as see from some of these reviews. Awesome app was lost without it.
  • by daniel 26/06/2015
    Doesn't work! Never sends activation code 😒
  • by Jahangir 24/06/2015
    This app need to be more like IOS app.
  • by User 21/06/2015
    Needs to update transactions and balance more often,,always days behind,,sort it out NatWest
  • by George 19/06/2015
    Doesn't work on Nokia lumia 920. Not sure whether its the app or the bank but i never get the activation code. Such a shame.
  • by Andrew David 19/06/2015
    App that never updates balances often enough can't trust the app as it doesn't give real-time balance.
  • by Richard 17/06/2015
    I left HSBC so I could Natwest and a wp8 bank app. Glad I did. HSBC made some poor decision in there UK business strategy so after 20 years it was goodbye.
  • by George 17/06/2015
    Does what it says, coming from iphone and android, I'm a bit upset the 'get cash' isn't present in this version of the app
  • by Oliver 16/06/2015
    Waiting for them to text me the activation code, been waiting a while. I'll be back to change my review when it starts working.