first direct

first direct
194 reviews
By installing you agree to the Terms of Use and other terms


first direct

File weight

4 MB

Last updated



Works with

  • Windows Phone 8.1
  • Windows Phone 8

App requires

  • phone identity
  • data services
  • phone dialer
  • web browser component
  • HD720P (720x1280)
  • WVGA (480x800)
  • WXGA (768x1280)
What's this?

Supported languages (2)

English English (United States)
show languages
To use this first direct Banking on the go app you need to be a first direct customer and registered for first direct Internet Banking. 

We know that you like to manage your money when you're "on the go". That's why we've created this app. It allows you to see and use some of your Internet Banking services more easily on a smaller screen. 

Our app allows you to: 

• view balances and up to your last 90 transactions 
• make transfers between your accounts with us 
• make payments to a person or organisation you have paid before using Internet Banking 

At the moment, we are unable to offer our recently launched Digital Secure Key with this app.  You can access the app with your first direct Internet Banking logon details.

You'll still need to log on to full Internet Banking at regularly to access all services. We recommend you do this at least every 14 days. Some of the Internet Banking services that you can only access by logging on at are: 

• full statement information 
• details of monthly charges, fees and interest 
• sending, receiving and viewing secure messages 
• setting up payments to a person or organisation you haven't paid before 
• cancelling or amending a payment you have set up 

We don't charge you for this app, but we can't say the same for your network provider, who may charge you for downloading and using the app. You'll be responsible for these charges. 

We recommend that you don't use this app abroad, but if you do, you'll need to make sure that it's permitted by local law, and remember your network provider's charges may be higher. 

The app may be withdrawn at any time; we will tell you if this is going to happen.
• Bug fixes

If our app helps you to manage your finances, please post a review to let other customers know.  Thank you.
show details


  • by lee 20/01/2015
    Barely adequate. Normally first direct are pretty switched on, but, this app is just a lazy version of an iPhone app. Why no secure key? Secure messages seem to work at random. No innovation, just a cheap copy. Shame as their phone service is second to none, this app could do with a nice fresh windows phone look. Go wake up your IT teams first direct!
  • by David 02/01/2015
    1 star is over rating this app. It is useless if you have a Windows phone. Very limited functionality and half of what there is does not work. P P Show from firstdirect
  • by vishnu 19/12/2014
    Worst app ever used. Won't log in first time. It times out. Had to re login. Very frustrating. Please don't install.
  • by Rob 15/12/2014
    Waste of time... Have a look at Natwest app to see how it should be done.
  • by Thomas 12/12/2014
    Appalling app. Waste of time
  • by Fuzz 26/11/2014
    Limited functionality, poor generic design. Pretty poor attempt really
  • by Adrian L 23/11/2014
    Disappointing for an internet and phone banking company that you can't even generate a secure code using the app.
  • by Graham 23/11/2014
    I really want the app so I can use the phone for the digital key and this is not available on Windows phone
  • by David 21/11/2014
    Ok it works for me. But... When I installed it hung during an app update. I had to pull the battery, but it completed the update when I restarted. I don't miss the key login as the standard password allows me to pay my bills and transfer money to my daughters. Good enough, but I still call them for more important stuff. But FD please note I have been a customer since 1990 because you were the first for telephone banking but your support of WP is dire. Don't ignore it just because its ecosystem is behind apple and android. I will move on if I need to.
  • by Amanda 20/11/2014
    Completely useless. Crashes all the time and unable to make payments.. Just about to uninstall it.