first direct

first direct
232 reviews
By installing you agree to the Terms of Use and other terms


first direct

File weight

4 MB

Last updated



Works with

  • Windows Phone 8.1
  • Windows Phone 8

App requires

  • phone identity
  • data services
  • phone dialer
  • web browser component
  • HD720P (720x1280)
  • WVGA (480x800)
  • WXGA (768x1280)
What's this?

Supported languages (2)

English English (United States)
show languages
To use this first direct Banking on the go app you need to be a first direct customer and registered for first direct Internet Banking. 

We know that you like to manage your money when you're "on the go". That's why we've created this app. It allows you to see and use some of your Internet Banking services more easily on a smaller screen. 

Our app allows you to: 

• view balances and up to your last 90 transactions 
• make transfers between your accounts with us 
• make payments to a person or organisation you have paid before using Internet Banking 

At the moment, we are unable to offer our recently launched Digital Secure Key with this app.  You can access the app with your first direct Internet Banking logon details.

You'll still need to log on to full Internet Banking at regularly to access all services. We recommend you do this at least every 14 days. Some of the Internet Banking services that you can only access by logging on at are: 

• full statement information 
• details of monthly charges, fees and interest 
• sending, receiving and viewing secure messages 
• setting up payments to a person or organisation you haven't paid before 
• cancelling or amending a payment you have set up 

We don't charge you for this app, but we can't say the same for your network provider, who may charge you for downloading and using the app. You'll be responsible for these charges. 

We recommend that you don't use this app abroad, but if you do, you'll need to make sure that it's permitted by local law, and remember your network provider's charges may be higher. 

The app may be withdrawn at any time; we will tell you if this is going to happen.
• Bug fixes

If our app helps you to manage your finances, please post a review to let other customers know.  Thank you.
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  • by Peter 19/06/2015
    Without ability to use secure key, pay bills or set up payments, its a terrible app. Can see your 😩
  • by John 18/06/2015
    ****, unable to use this app for mobile banking.
  • by Khalid 18/06/2015
    Does the Job, however, could look better than an ugly iOS app. Desperately needs digital secure key feature added. Sometimes first logon attempt fails because of 'timeout' error. Used to give me error accessing payments page but that now works after I opened an additional account?!
  • by Nicola 15/06/2015
    If I could give this a zero I would. The app has never worked and I have only ever been able to read an error message asking to try again later.
  • by David 04/06/2015
    Needs digital secure key to be useful. Take a look at the Barclays Banking app for a good implementation!
  • by Troy 01/06/2015
    Have used this apo for about a year now, at first I was absolutely terrible, un installed it after a week ... Re installed recently and its completely different now, just had an update too ... For me some more tweeking, like the prompt for a re log in, which appears alot, but overall ... 4 stars ... Simple and Ronseal ... Done.
  • by Peter 28/05/2015
    Wow what an awful app! The secure code doesn't work with an obscure mb000 error, so I cant use it. Rubbish
  • by Peter 21/05/2015
    This is the worst app I've ever seen. 1 star is better than it deserves.
  • by Liam 20/05/2015
    Does the job in terms of getting basic access to my account, but login is problematic, often taking two attempts. Needs an update and secure key authentication
  • by Martin 12/05/2015
    Feels a like an iPhone app and a very half hearted, that said, I am glad it is finally here on Windows phone and it does the basics well. Not been updated since initial release so i have downgraded my rating. if you want to see a proper windows banking app check out Barclays ping it or Natwest. In fact I think I might start banking with them instead if this is how much First Direct care about their customers