first direct

first direct
216 reviews
By installing you agree to the Terms of Use and other terms


first direct

File weight

4 MB

Last updated



Works with

  • Windows Phone 8.1
  • Windows Phone 8

App requires

  • phone identity
  • data services
  • phone dialer
  • web browser component
  • HD720P (720x1280)
  • WVGA (480x800)
  • WXGA (768x1280)
What's this?

Supported languages (2)

English English (United States)
show languages
To use this first direct Banking on the go app you need to be a first direct customer and registered for first direct Internet Banking. 

We know that you like to manage your money when you're "on the go". That's why we've created this app. It allows you to see and use some of your Internet Banking services more easily on a smaller screen. 

Our app allows you to: 

• view balances and up to your last 90 transactions 
• make transfers between your accounts with us 
• make payments to a person or organisation you have paid before using Internet Banking 

At the moment, we are unable to offer our recently launched Digital Secure Key with this app.  You can access the app with your first direct Internet Banking logon details.

You'll still need to log on to full Internet Banking at regularly to access all services. We recommend you do this at least every 14 days. Some of the Internet Banking services that you can only access by logging on at are: 

• full statement information 
• details of monthly charges, fees and interest 
• sending, receiving and viewing secure messages 
• setting up payments to a person or organisation you haven't paid before 
• cancelling or amending a payment you have set up 

We don't charge you for this app, but we can't say the same for your network provider, who may charge you for downloading and using the app. You'll be responsible for these charges. 

We recommend that you don't use this app abroad, but if you do, you'll need to make sure that it's permitted by local law, and remember your network provider's charges may be higher. 

The app may be withdrawn at any time; we will tell you if this is going to happen.
• Bug fixes

If our app helps you to manage your finances, please post a review to let other customers know.  Thank you.
show details


  • by Steve 07/04/2015
    This app makes the Natwest one look great! Why is the security code authentication not supported? This could have been a strength! Get server error whenever I try to do a payment. App is useless in its current form!
  • by lee 03/04/2015
    Absolute rubbish,have to login twice every time.Zero functionality,all you can do is see balances. If I could give it no stars I would.
  • by David 30/03/2015
    Only really useful for seeing account balances. The whole point of a mobile app would be to include the security token functionality, so that you don't need to carry that cheap token generator with you. However, they haven't done that....
  • by Wybren 23/03/2015
    After reading the reviews my hopes were not high but I did want to easily be able to check balances on the move. It is in no way a good app, but you can get your basics done. Just don't expect a pleasant experience doing it. Hope the Microsoft design team can help them sorry this out.
  • by Chris 21/03/2015
    Never works. Always unavailable.
  • by Tim 21/03/2015
    Very very disappointing. FD use to lead the way but products are non competitive, the web site poor and the windows phone app doesn't even work, I think the ti.e has come to change to Barclays who seem to embracing the modern world far faster than FD
  • by Nick 21/03/2015
    As banking apps go, this one is pretty poor and feels like a poorly ported iPhone app rather than one which has been properly written for Windows Phone. Most of the functions work but there are nasty inconsistencies such as having to log in twice and some basic tasks not being possible. Very disappointing.
  • by Mark 21/03/2015
    Pity there's no zero star option. Shocking and the last straw in my relationship with FD/HSBC, already strained from Mexican drug smuggling money dealings and UK tax avoidance.
  • by Ross 15/03/2015
    Worse than useless, it wont let me transfer money, just comes up with error messages. I changed banks purely to get a mobile banking app for windows phone, I'm now considering leaving on the basis that this app doesn't work.
  • by Jonathan 06/03/2015
    At least it works.... Why doesn't it have the same options as the android version?! Naff log on too