first direct

first direct
168 reviews
By installing you agree to the Terms of Use and other terms


first direct

File weight

4 MB

Last updated



Works with

  • Windows Phone 8.1
  • Windows Phone 8

App requires

  • phone identity
  • data services
  • phone dialer
  • web browser component
  • HD720P (720x1280)
  • WVGA (480x800)
  • WXGA (768x1280)
What's this?

Supported languages (2)

English English (United States)
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To use this first direct Banking on the go app you need to be a first direct customer and registered for first direct Internet Banking. 

We know that you like to manage your money when you're "on the go". That's why we've created this app. It allows you to see and use some of your Internet Banking services more easily on a smaller screen. 

Our app allows you to: 

• view balances and up to your last 90 transactions 
• make transfers between your accounts with us 
• make payments to a person or organisation you have paid before using Internet Banking 

At the moment, we are unable to offer our recently launched Digital Secure Key with this app.  You can access the app with your first direct Internet Banking logon details.

You'll still need to log on to full Internet Banking at regularly to access all services. We recommend you do this at least every 14 days. Some of the Internet Banking services that you can only access by logging on at are: 

• full statement information 
• details of monthly charges, fees and interest 
• sending, receiving and viewing secure messages 
• setting up payments to a person or organisation you haven't paid before 
• cancelling or amending a payment you have set up 

We don't charge you for this app, but we can't say the same for your network provider, who may charge you for downloading and using the app. You'll be responsible for these charges. 

We recommend that you don't use this app abroad, but if you do, you'll need to make sure that it's permitted by local law, and remember your network provider's charges may be higher. 

The app may be withdrawn at any time; we will tell you if this is going to happen.
• Bug fixes

If our app helps you to manage your finances, please post a review to let other customers know.  Thank you.
show details


  • by V 12/09/2014
    I can check my balance and that's it. Everytime I go to make payments it goes to load page then gives me a false error try again later page. Its been several weeks.
  • by Mark 09/09/2014
    Sadly can no longer make payments on it and login fails often. Thinking of switching to one of the many banks that do support windows phone properly.
  • by Peter 08/09/2014
    Currently useless. Doesn't support secure key so no point in having it.
  • by Michael 07/09/2014
    I can't log in. I will almost certainly change banks, I don't want a secure key or app based log in. Extra security is an excuse for pushing more responsibility on to the customer rather than the bank.
  • by Gary 05/09/2014
    Cannot be used as Digital Secure Key. I had to get this information from First Direct service desk staff. Since I only downloaded the app for this purpose, its a 1 star. As a new customer, I am very disappointed.
  • by Sam 05/09/2014
    This app should be a lot better and is just a rehash of the iOS one, which means it's bland and dated. Come on FD, it can't be beyond your IT team to develop a better WP app than this!
  • by Mark 03/09/2014
    Apart from being able to view transactions this app does not work. I have reported this to First Direct who do not seem interested in fixing it. Very, very poor.
  • by Andrew 03/09/2014
    Good app HOWEVER on occasion , the app tells me to re-login as the connection failed which is a pain. Also, why isn't the security keycard thing not being used to secure this app? Other than the odd security/connection issue, the app is stable, does everything I need it to (transfer money, check balances and available amounts). Using this app on my Samsung Ativ S.
  • by John 01/09/2014
    Appalling app. Does not support Digital Secure Key on Windows phone. Waste of time. First Direct say Windows cannot support their security algorithms
  • by Caroline 28/08/2014
    Spoke to First Direct and they said their app is for ios and android!! What a waste of time!!!