New phone?

Check my voicemail

When you receive a new voicemail, you'll see two things: a notification that briefly appears at the top of Start, and a new voicemail icon on the Phone Tile along with the number of new missed calls. But if you resize the Tile and go large with it, you'll see more handy info—including who called and when.

Start screen with large Phone Tile
New voicemail notification and number of missed calls on large Phone Tile


  • Depending on your mobile operator, you might receive a text message to notify you about a new voicemail.
  • To make and receive phone calls, you'll need an account with a mobile phone operator, as well as a working cellular connection in your current location.

To set up voicemail on your phone

  1. On StartStart icon, tap Phone Phone tile > Voicemail Voicemail icon.

  2. Follow the instructions to set up your voicemail.


  • Depending on your mobile operator and current phone plan, you may have the option to set up visual voicemail, which lets you see your voicemail messages in a list and play them.

To check your voicemail by calling

  1. On StartStart icon, tap Phone Phone tile > Voicemail Voicemail icon.

  2. When prompted, enter your voicemail password.

  3. Follow the instructions in your voicemail to listen to, replay, delete, and manage your voicemails.

  4. Tap End call to hang up.


  • With some mobile operators, you can check your voicemail by calling your mobile phone number from your Windows Phone.
  • Looking for another way to check voicemail? Tap Phone Phone tile > Keypad Keypad icon, and then tap and hold 1 on the keypad.
  • If you have visual voicemail set up on your phone, call your voicemail by tapping Phone Phone tile > More More icon > Settings > Call voicemail.

To check visual voicemail

  1. On StartStart icon, tap Phone Phone tile.

  2. Flick to Voicemail, tap a voicemail message to play it, and then do one or more of the following:

    • To pause the message, tap Pause Pause icon.
    • To play the message, tap Play Play icon.
    • To play the message over the speaker, tap Speaker Speaker icon.
    • To delete the message, tap Delete Delete icon.
    • To call the person back at the current number, tap Call Phone icon.
    • To call them back at another number, tap Contact Contact icon, and then tap another number.


  • Visual voicemail isn't available for all mobile operators and it uses your cellular data plan. If it's offered by your mobile operator, it must be enabled on your mobile phone plan, and your mobile operator might charge extra for it.
  • A separate visual voicemail app for your mobile operator might already be installed on your phone and work differently.

To change your voicemail number

Your mobile operator should automatically set the voicemail number, so you shouldn't need to change it. But if you do need to change it, here's how.

  1. On StartStart icon, tap Phone Phone tile > More More icon > Settings.

  2. Turn off Use default voicemail number, and then tap the box underneath.

  3. Use the keypad to enter a new voicemail number.

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