- Everything goes back to Start
- Personalize my Start screen and theme color
- Move or unpin a Tile on Start
- Pin apps to Start
- Where's the App list?
- Create folders on my Start screen
- Ringtones, sounds, and volume
- Add ringtones to my phone
- Set alarms on my phone
- Personalize my lock screen
- Locked phone: things it can still do
- Lock screen FAQ
- Typing shortcuts
- Keyboard tips
- Change keyboard language
- Back up my stuff
- Restore a backup to my phone
- Storage on my phone
- "Other" phone storage FAQ
- Accessibility on my phone
- Use my phone with a TTY
- Use Narrator on my phone
- My Phone FAQ
- Find a lost phone
- Reset my phone
- Notifications and quick actions
- Use quick actions on my phone
- Change notification settings
- View or dismiss notification banners
- Sync my Windows Phone settings
- Recommended settings in phone setup
- Stop my screen from rotating
Restore a backup to my phone
If you lose your Windows Phone 8.1 or decide to upgrade it, you can restore your apps, text messages, accounts, and many settings and passwords from your old phone when you set up your new one. All you need is a Microsoft account and a backup from your old phone.
To learn how to create a backup, see Back up my stuff.
To restore a backup
When you first set up your new phone, sign in using the same Microsoft account you used when you created your backup.
Restoring a backup can use a lot of data, so you may want to connect to a Wi-Fi network during setup. Otherwise, the restore will use your cellular data and you may incur charges.
When you're prompted to restore your phone, tap the backup you want to use, and then tap Next.
If you're asked to verify your account, provide the necessary security code, and then tap Next.
Wait for the restore to complete, and then tap Next.
Do one of the following:
- Enter passwords for your restored accounts, and then tap Next.
- Tap Skip if you want to enter your passwords later.