- Everything goes back to Start
- Personalize my Start screen and theme color
- Move or unpin a Tile on Start
- Pin apps to Start
- Where's the App list?
- Create folders on my Start screen
- Ringtones, sounds, and volume
- Add ringtones to my phone
- Set alarms on my phone
- Change date and time
- Personalize my lock screen
- Locked phone: things it can still do
- Lock screen FAQ
- Typing shortcuts
- Keyboard tips
- Change keyboard language
- Back up my stuff
- Restore a backup to my phone
- Storage on my phone
- "Other" phone storage FAQ
- Accessibility on my phone
- Use my phone with a TTY
- Use Narrator on my phone
- My Phone FAQ
- Protect my phone
- Find a lost phone
- Reset my phone
- Notifications and quick actions
- Use quick actions on my phone
- Change notification settings
- View or dismiss notification banners
- Sync my Windows Phone settings
- Recommended settings in phone setup
- Stop my screen from rotating
Reset my phone
Resetting your Windows Phone will return it to the same state it was in the first time you turned it on. All your personal content will be erased, and the phone will be restored to its factory settings.
If you decide to reset your phone, you can back up apps, text messages, photos, and more to your Microsoft account in the cloud beforehand. To learn more about how this works, see Back up my stuff.
Be careful. Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos, and more.
To reset your phone
In the App list, tap Settings .
Tap About, and then tap Reset your phone.
You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, and then tap Yes again.
It might take a little while for the process to complete.
To reset an unresponsive phone
If your phone is unresponsive and you can't reach Settings , you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:
Press and hold the Volume down and Power buttons at the same time until you feel a vibration (about 10–15 seconds).
When you feel the vibration, release the buttons, and then immediately press and hold the Volume down button until you see a large exclamation mark.
Once the exclamation mark appears, press the following four buttons in this order: Volume up , Volume down , Power , Volume down . Your phone should now reset and restart itself. (It might take a while for the reset to finish.).
If you lose your phone, it's possible to reset it remotely. To learn how, see Find a lost phone.