Restart my phone
If your Windows Phone stops working or responding in the way you're used to, you can quickly restart it to get back on track.
Some examples of your phone becoming unresponsive include:
- Your phone freezes or gets stuck, and when you tap or swipe the screen nothing happens.
- You see a big exclamation mark, a gear and lightning bolt combo, a pair of gears, or your phone manufacturer's logo.
- An app or game you're trying to use doesn't work as expected.
To restart your phone
To restart your phone, press and hold the Power button until you see Slide down to power off, then swipe down. (This usually takes about 3 seconds.) Once it's off, press the Power button to turn on your phone again.
If restarting your phone doesn't work, do one of the following:
- Press and hold the Volume Down and Power buttons at the same time until you feel a vibration (about 10–15 seconds). Your phone will restart automatically.
- Sometimes your phone will vibrate right away when you press the Volume Down and Power buttons—this is probably due to your ringer changing to Vibrate. Wait to release the buttons until a second vibration after 10–15 seconds.
- If you don't let go of the Volume Down and Power buttons right after the vibration at 10–15 seconds, your phone may show a black startup screen and not restart normally. If this happens, just repeat the button combo to try again.
- Not all phones support the ability to restart your phone this way, so check with your phone's manufacturer to find out how to force a restart.
- If your phone has a replaceable battery, remove and reinsert the battery located under your phone's back panel, and then press the Power button to turn on your phone. (The date and time may be incorrect after restarting your phone, which can cause issues when you try to sign in with your Microsoft account. To set the time correctly, go to Settings > Date + time.)
- Keeping your Windows Phone up to date with the latest software can improve performance and stability. If restarting your phone didn't fix your issue, try updating to the latest version.
- You can reset your phone to the same state it was in the first time you turned it on. Be careful. Resetting your phone will erase your personal content, including text messages and apps you've downloaded, and your phone will be restored to its factory settings.