Connectivity

Bluetooth FAQ

  • You can pair your phone with a variety of devices that use Bluetooth, such as the hands-free system in your car, headsets, speakers, laptops, smartphones, tablets, heart rate monitors, fitness sensors, and more.

  • You can do a lot of different things, such as:

  • Pairing is the process of setting up your Bluetooth device or accessory so it can connect to your phone. To learn how, see Pair my phone with a Bluetooth accessory. After you pair your phone with the device, your phone will automatically connect to the device when it's in range and Bluetooth is turned on.

  • Windows Phone 8 and Windows Phone 8.1 support Bluetooth 3.1. This is an improved version of Bluetooth that automates the pairing process between Windows Phone 8 or Windows Phone 8.1 and Bluetooth devices, such as phone headsets, car audio systems, speaker docks, and NFC pairing.

    Windows Phone 8 supports the following Bluetooth user profiles:

    • Advanced Audio Distribution Profile (A2DP 1.2)
    • Audio/Video Remote Control Profile (AVRCP 1.4)
    • Hands Free Profile (HFP 1.5)
    • Phone Book Access Profile (PBAP 1.1)
    • Object Push Profile (OPP 1.1)
    • Out of Band (OOB) and Near Field Communications (NFC)

    Windows Phone 8.1 supports the same Bluetooth user profiles as Windows Phone 8, and also supports:

    • Hands Free Profile (HFP 1.6)
    • Bluetooth Low Energy (LE)

    Windows Phone 8.1 Update also lets you use your phone as a Network Access Point (NAP), so you can share your cellular data connection with another device over Bluetooth.

    For a Bluetooth device or accessory to work with your phone, the device needs to use one of the supported profiles.

    Note

    • Not sure which version of the Windows Phone software your phone is running? Check to see which version you have and find out if an update is available.
    • You won't be able to browse for music over Bluetooth from your car's audio system because Windows Phone 8.1 doesn't support the browse feature for the AVRCP Bluetooth profile. Browsing is supported on Windows Phone 8 and Windows Phone 8.1 Update.

  • You can share different kinds of files and info using Bluetooth on your phone. This includes photos, music, contacts, and Microsoft Office documents. To learn how, see Share files over Bluetooth.

  • Check the documentation for the accessory. (Often, the PIN is "0000" or "1234.") You may also be able to find the PIN on the accessory itself.

  • Here are some things to try if you're having problems with Speech recognition in your car:

    • Make sure Speech recognition is enabled on your phone. To do this, go to Settings Settings icon in the App list, then select Speech > Enable Speech Recognition Service. (If your phone is running Windows Phone 8.1 and you have Cortana, this setting doesn't appear.) For more info, see Use Speech on my phone.
    • Use a different kind of Bluetooth audio connection. Have your phone use a different kind of Bluetooth audio connection by going to Settings Settings icon in the App list, then selecting Bluetooth > Advanced > Use an alternate Bluetooth audio connection for Speech. (If you're not using Windows Phone 8.1, this check box may appear as Connect in a different way to use Speech with Bluetooth in my car.) This setting affects all the Bluetooth devices connected to your phone. You should only select this check box if you're having problems with Speech recognition when you use Bluetooth. (This setting will only appear on phones that have Windows Phone software version 8.0.10501.127 or later. See How do I update my phone software? for more information on how to update your phone.)
    • Make sure you have a working cellular data or Wi-Fi connection. Your phone needs to have a data connection to use Speech and search. For more info about getting connected and checking your data connection, see Cellular and SIM settings or Connect to a Wi-Fi network.

    Note

    Not sure which version of the Windows Phone software your phone is running? Check to see which version you have and find out if an update is available.

  • Tap and hold the name of the accessory or device in the list, and then tap Delete.

  • If you're having trouble with the Bluetooth hands-free system in your car, here are a few things you might want to try to fix the problem or narrow things down:

    • Restart your phone. Press and hold the Power Power buttonbutton, and then slide down on the screen when prompted. Turn your phone on again then.
    • Delete the pairing between your Bluetooth device and phone, and then pair again. Deleting the pairing and then pairing again can sometimes help solve the problem. To delete your phone's pairing with the device, go to Settings Settings icon > Bluetooth, tap and hold the Bluetooth device, and then tap Delete. Make sure the pairing information is also deleted from the device in your car. (See the documentation that came with your car or the device to learn how to do this.) After that, pair your phone with the Bluetooth device again.
    • Try a different Windows Phone. Do you have friends or family nearby who have a Windows Phone? If so, try to use their phone in your car and see if that works. This can help to rule out some issues or narrow down the problem.
    • Check the documentation for your car's Bluetooth hands-free system. See the documentation that came with your car or with the Bluetooth hands-free system in it. Some cars require additional setup steps.
  • Here are a few things to check if you're having problems streaming music over Bluetooth in your car:

    • Check your data connection and date settings. When streaming music that's protected with digital rights management (DRM), make sure you have a working data connection and ensure that the date and time are set correctly on your phone. For more info about getting a data connection, see Cellular and SIM settings or Connect to a Wi-Fi network.
    • Check the supported Bluetooth profiles for your car or Bluetooth device. Make sure the Bluetooth device or hands-free system in your car supports the same Bluetooth audio profile or profiles as your phone. To find out which Bluetooth profiles your car or device supports, check the documentation for it. After that, compare it to the Bluetooth profiles that Windows Phone supports, which are listed above in this FAQ.
    • Select the right audio source. For many hands-free systems in cars today, you need to select the correct audio source to play music over Bluetooth. Many times, the source will mention "Bluetooth streaming audio" or something along those lines. Check the manual for your car to get specific details and to learn how to select the correct audio source.
  • This might happen if you didn't tap Allow when prompted to Allow contacts to be downloaded? when you first paired your phone with the Bluetooth hands-free system in your car. To try to fix this issue, delete the pairing for the device by tapping Settings Settings icon > Bluetooth, tapping and holding the device name, and then tapping Delete. After that, pair the device with your phone again. When the Allow contacts to be downloaded? message box appears, tap Allow, and wait for contacts to be downloaded to the Bluetooth system in your car. This can also help solve issues where your phone connects to the hands-free system in your car, and then disconnects during a call.

  • Here are a few things you can try:

    • Make sure Bluetooth is turned on on your phone. Go to Settings Settings icon > Bluetooth, and make sure Bluetooth is turned on. Your phone will be discoverable, so other devices can see it too.
    • Delete the pairing and pair again. Delete the pairing for the device by tapping Settings Settings icon > Bluetooth on your phone, tapping and holding the device name, and then tapping Delete. After that, pair the Bluetooth system in your car with your phone again.
    • Check to see which kind of Bluetooth pairing mode is used. Some cars have a Guest mode for Bluetooth pairing. If your phone is paired this way, it might not reconnect when you get back in your car. To fix this problem, make sure your phone is paired with your car using a permanent mode. Check the documentation for your car or Bluetooth system to learn how to do it.
    • Connect to your phone from the Bluetooth system in your car. There might be a Connect button or command you can use on the Bluetooth system in your car. If your car’s system has this, press this button or use this command to try to connect. Again, check the documentation that came with your car or the hands-free system in it to learn more.

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