Calling + messaging

Check my voicemail

When you get a new voicemail on your Windows Phone, you'll see two things: a notification banner that briefly appears at the top of Start, and a new voicemail icon on the Phone Tile along with the number of new missed calls. If you resize the Tile and go large with it, you'll see more handy info—including who called and when.

New voicemail on Windows Phone Tile
New voicemail notification and number of missed calls on large Phone Tile

To set up voicemail on your phone

  1. On Start Start icon, tap Phone Phone Tile > Voicemail Voicemail icon.

  2. Follow the instructions to set up your voicemail.


Depending on your mobile operator and current phone plan, you may have the option to set up visual voicemail, which lets you see your voicemail messages in a list and play them.

To check your voicemail by calling

  1. On Start Start icon, tap Phone PhoneTile > Voicemail Voicemail icon.

  2. When prompted, enter your voicemail password.

  3. Follow the instructions in your voicemail to listen to, replay, delete, and manage your voicemails.

  4. Tap End call to hang up.


  • With some mobile operators, you can check your voicemail by calling your mobile phone number from your Windows Phone.
  • Looking for another way to check voicemail? Tap Phone Phone Tile > Keypad Keypad icon, and then tap and hold 1 on the keypad.
  • If you have visual voicemail set up on your phone, call your voicemail by tapping Phone Phone Tile > More More icon > Settings > Call voicemail.

To check visual voicemail

  1. On Start Start icon, tap Phone Phone Tile.

  2. Swipe over to Voicemail, then tap a voicemail message to play it. You can pause it Pause icon, play it over the speaker Speaker icon, call the person back Phone icon, see their contact info Contact icon and then call them at a different number, or delete the message Delete icon.


  • Visual voicemail isn't available for all mobile operators, uses your cellular data plan, and might be named something else on your phone. If it's offered by your mobile operator, it must be enabled on your mobile phone plan, and your mobile operator might charge extra for it.
  • A separate visual voicemail app for your mobile operator may already be installed on your phone and may work differently.

To change your voicemail number

Your mobile operator should automatically set the voicemail number, so you shouldn't need to change it. But if you do need to change it, here's how.

  1. On Start Start icon, tap Phone Phone Tile > More More icon > Settings.

  2. Turn off Use default voicemail number Off icon, tap the box underneath, and then enter a new voicemail number.

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