- Where's the App list?
- Which version of Windows Phone do I have?
- Lock screen
- Set alarms on my phone
- Copy and paste
- Find a lost phone
- Set up Kid's Corner
- Backup and storage
- Share things on my phone
- How do I update my phone software?
- Windows Phone 8 update history
- Use Speech on my phone
- Use my phone for work
- Tips to help keep my Windows Phone secure
- Switch between apps
- Accessibility on my phone
- Reset my phone
- Make the most of my battery and data usage
- What do the icons on my phone mean?
- Privacy resources
- Feature and service availability
Reset my phone
Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content, including text messages and apps you've downloaded, will be erased, and the phone will be restored to its factory settings.
If you decide to reset your phone, you can back up apps, text messages, photos, and more to your Microsoft account in the cloud beforehand. To learn more about how this works, see Back up my stuff.
Be careful. Resetting your phone will erase all content stored on your phone, including apps, text messages, call history, music, photos, and more. To learn about some other things you can try first, see Your Windows Phone 8 doesn't work or respond as expected.
To reset your phone
In the App list, tap Settings.
Tap About, and then tap Reset your phone.
You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, and then tap Yes again.
It might take a little while for the process to complete.
If you lose your phone, it's possible to reset it remotely. To learn how, see Find a lost phone.