Apps + Store

Wallet FAQ

  • Wallet is a secure place for you to store digital versions of cards, coupons, tickets, Windows Store and Xbox gift cards, and more. Here are some ways to add items to your Wallet:

    • Sign in with your Microsoft account – If you've ever purchased anything on an Xbox 360 or Windows Phone, you may already have a card associated with your Microsoft account. All you need to do is sign in with the same Microsoft account on your Windows Phone. Your card will show up in your Wallet shortly after you sign in.
    • From an attachment in an email – If you receive a confirmation email for a boarding pass or an event ticket, and there's an attachment in the email with the file extension .mswallet, just tap the attachment. The item will be added to your Windows Phone Wallet. (For this to work, your phone needs to be running Windows Phone 8.1.)
    • From an app – You can add items to your Wallet directly from some apps. For example: If your bank's app supports this feature, you can add your credit or debit card to your Wallet, and the app will keep your card info (such as balance and transaction history) up to date. Some apps will even add items to your Wallet automatically. (For this to work, your phone needs to be running Windows Phone 8.1.)

    Note

    Not sure if you're running Windows 8.1? Check to see which version you have and find out if an update is available.

  • There are a couple ways to redeem a Windows Phone gift card—you can do it through Wallet on your Windows Phone, (in Wallet Wallet icon, tap Add Add icon, and then tap Microsoft gift card), or you can use your web browser.

    Once you've redeemed your gift card, you can spend the balance on apps, games, and more in the Windows Phone Store, Windows Store, and select Xbox stores.

    For help with Windows Store gift cards, go to www.microsoft.com/giftcard.

    Note

    Gift cards aren't available in all countries/regions.

  • No. Gift cards can't be used on phones earlier than Windows Phone 8.

  • A Wallet PIN is a numeric password that you can set up to protect access to your Wallet. The PIN can also prevent unwanted NFC payments and protect your purchases in the Windows Phone Store.

    Your Wallet PIN is different from your lock screen password. When you set up a Wallet PIN, be sure to choose something you'll remember—particularly if you don't think you'll use it very often. If you forget your Wallet PIN, you'll need to reset your phone to its factory settings.

    Setting up a Wallet PIN isn't required, but it is recommended. For more, see Set up a Wallet PIN.

  • Tap to pay is a feature for Windows Phone that allows you to set up a credit or debit card, then tap your phone to an NFC (near field communication) reader to make wireless transactions. Not all phones support NFC, and even fewer support making NFC transactions. Here's what you'll need to use this feature:

    • A phone with a built-in NFC chip – Many Windows Phones have one. To find out if your phone does, go to the App list and tap Settings Settings icon. If you see NFC in the Settings list, then your phone has a chip inside it.
    • A mobile operator that supports NFC transactions – At the moment, only a small number of mobile operators offer phones that support this feature. However, we're working hard to get additional mobile operators on board, and we expect the number of Windows Phones that support NFC transactions to grow.
    • A payment SIM card in your phone – This is a special, secure SIM card that you can only get from your mobile operator. If your phone supports multiple SIM cards, the payment SIM must be in SIM slot 1.
  • Payment cards that are set up on your Microsoft account for app and music purchases can't be deleted directly from your phone. If you see an "Additional action required" error after trying to delete a card, try the following:

    1. Go to https://commerce.microsoft.com and sign in using the same Microsoft account you use on your phone.

    2. Click Payment options, and then click the card you want to delete.

    3. Click Remove, and then follow the instructions to delete your card from your Microsoft account.

    4. Go back to your phone. In Wallet, tap More More icon, and then tap Refresh. This will sync your Wallet with your Microsoft account.

    5. Tap and hold the card, tap Delete, and then tap Delete again.

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