- Touring Windows Phone Store
- Get apps from Windows Phone Store
- Delete or reinstall apps
- Download apps and games FAQ
- How do I install apps from an SD card?
- Games on my Windows Phone
- Where's the App list?
- Solutions to Store issues
- What suggestions will I see on my Windows Phone 8?
- Get suggestions in the Store FAQ
- How can I tell if an app has requirements?
- Which apps can I use to sync with my computer?
- Tips for using the Windows Phone app
- Set up My Family for Windows Phone
- My Family FAQ
- Set up the Facebook app
- Set up a Twitter or LinkedIn account
- Use Speech on my phone
- Meet Cortana
- Start using Cortana
- What can I say to Cortana?
- Cortana's Notebook
- Cortana's settings
- Favorite places and Cortana
- Find music with Cortana
- My inner circle and Cortana
- Quiet hours and Cortana
- My interests and Cortana
- Remind me, Cortana
- Use Internet Explorer
- Change privacy and other browser settings
- Office Hub
- Sync documents using my computer
- Sync documents with OneDrive
- Use OneNote Mobile
- Wallet FAQ
- Scan codes and text
- Use maps
- Get directions
- Location awareness and my phone
My Family FAQ
My Family is the way to turn on and manage app and game downloads for your child's Windows Phone. When you set up a "family"—which includes your child's account and one or more parent accounts—you'll be able to choose what types of app downloads you'd like to allow (free, paid, both, or none). You'll also be able to set the rating level for the games your child can install.
Xbox doesn't support child accounts in some countries/regions where Windows Phone is available.
Yes—you'll just need a Microsoft account. If you don't have an account already, you'll have a chance to create one during setup.
- ► The My Family page says "No Windows Phone 8" even though my child has a Windows Phone 8/Windows Phone 8.1.
To see a Windows Phone on the My Family page, you'll need to first sign in to the phone with your Microsoft account. Then, when you sign in to My Family with the same account, the phone will show up.
If you've done this and you still don't see your phone on the My Family page, the phone probably needs a little time to sync. You can speed things up by backing up the phone.
- ► When I try to add a member to My Family, I get an error message saying that their account needs more information.
The account you're trying to add probably needs some more info to work with My Family. This can happen for a couple of reasons:
- Missing information on windowsphone.com. Sign in to windowsphone.com with the account. If you see a message asking for more information, such as date of birth, fill in the info.
- Missing information in the Microsoft account. Sign in to account.live.com with the account. Click Password and make sure the account has a strong password. Then click Security info and make sure the account has security information.
- ► I tried to add an account to My Family, but I got an error saying the account was already part of another family.
A Microsoft account can only be part of one family. If an account is part of another family, you won't be able to add it to your family, and you'll see an error.
Ask a parent from the other family to go to Microsoft Family Safety and remove the account from their family. Then try adding the account to your family again.
- ► I added my child's account to Family Safety on my PC, but the account doesn't appear in My Family.
First, make sure you're using the same account for Family Safety that the child uses to sign in to their phone. If you are, then the account probably needs some more info to work with My Family. This can happen for a couple of reasons:
- Missing information on windowsphone.com. Sign in to windowsphone.com with the child's account. If you see a message asking for more information, such as the child's date of birth, fill in the info.
- Missing information in the Microsoft account. Sign in to account.live.com with the child's account. Click Password and make sure the account has a strong password. Then click Security info and make sure the account has security information.
This message might appear if an adult's Microsoft account is missing certain information, such as the account owner's date of birth or country/region. Sign in to account.live.com with the account and fill in the missing info.
For Microsoft accounts that have US as the country/region, Microsoft complies with the United States Children's Online Privacy Protection Act (COPPA) regarding online account creation for children under the age of 13. To verify that an adult is giving a child permission to create a new Microsoft account, COPPA requires that a small amount be charged to the adult's credit card, which must be US-based. This applies to any child account with the country/region set to US, even if the child does not live in the US.
To learn more, see the Windows support website.