Accounts + billing

Change a Microsoft account FAQ

  • Here are the three most common reasons:

    • You have more than one Microsoft account and you'd rather use a different one on your phone.
    • You want to change the Microsoft account you use for a Microsoft account service, such as Xbox, Facebook chat, or Xbox Music.
    • You've moved to a new country or region.

    See Choose a Microsoft account wizard (English only) or Which Microsoft account should I use? to learn more about choosing between Microsoft accounts.

  • To change the Microsoft account you use on your phone, you first have to reset your phone to factory settings. This will delete any content and settings you've added to your phone, including music, videos, pictures, apps, games, documents, and accounts.

    If you decide to reset your phone, you should first back up all of your content to your computer or OneDrive (formerly called SkyDrive). But if you bought anything that uses Digital Rights Management (DRM), you may not be able to use it once you've signed in with your new account unless you buy it again. You'll also need to repurchase any apps or games you bought with your old account once you've signed in with the new one.

    To learn more about backing up content to your computer, see Which apps can I use to sync with my computer? and Back up my stuff.

  • Warning

    If you want to change the Microsoft account you use on your phone, you must first reset your phone to factory settings, which will delete everything you've ever added to your phone. So make sure to back everything up first. See Which apps can I use to sync with my computer? to figure out the best app to use. Note that you'll also need to re-buy anything you bought that requires a Microsoft account to use, including apps, games, and music.

    1. Connect your phone to your computer with a USB cable, then back up your pictures, music, and videos.

    2. In the App list, tap Settings Settings icon > About.

    3. Tap Reset your phone. If you want to delete the contents of your SD card, tap Erase SD card too.

    4. When the warning message appears, make sure you're really ready, then tap Yes > Yes to confirm. Your phone will restore itself to factory settings.

    5. When your phone restarts, it will guide you through setup. When you get to the Keep your life in sync screen, tap Sign in, and then follow the instructions to sign in with the account you want to use.

  • If you buy apps, games, music, or videos using one Microsoft account, you won't be able to use those same things with your new Microsoft account. You'll need to buy them or download them again.

    You can find apps and games at the Windows Phone Store. You'll need to sign in with your new account. See Get apps from Windows Phone Store.

    If you used a Zune Music Pass or Xbox Music Pass to download music with your old account, you'll often be able to listen to that music again if you also have a Music Pass with your new account. Each time you play a song, it may take a moment for the new permissions to download.

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