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Sync Google email, contacts, and calendars FAQ

Windows Phone was originally designed to use Exchange ActiveSync (EAS) to sync Google email, contacts, and calendars. However, Google has discontinued support for EAS on new devices. Because of this change, Google accounts set up for the first time on phones running the latest version of the Windows Phone 7 software (update 7.10.8862.144) will sync email only, using IMAP instead of EAS. Which version do I have?

Note

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  • Google accounts set up for the first time on phones running the latest version of the Windows Phone 7 software (update 7.10.8862.144) sync email only. Contacts and calendars don't sync.

    This will affect you if:

    • You have a phone with the latest version of the Windows Phone 7 software installed and you set up your Google account on it for the first time.
    • Your phone is running the latest version of the software and you reset the phone or delete your Google account from it, and then set up the account again.

    This won't affect you if:

    • You set up a Google account for the first time on a phone running an earlier version of the Windows Phone 7 software.
    • Your Google account is set up on a phone running an earlier version of the software, and your phone receives an update to the latest version (unless you later delete the account or reset the phone).
    • Your phone is running an earlier version of the software and you delete the account or reset the phone, then re-add it.

    Learn more about setting up accounts

  • No. The change only affects Google accounts that are being set up for the first time on phones running the latest version of the Windows Phone 7 software (update 7.10.8862.144). If you previously added your Google account to your phone, it will continue to work the same way on that phone.

    However, if you've set up your Google account on a phone with an earlier version of the Windows Phone 7 software, the phone receives an update to the latest version, and you then delete the account or reset the phone, re-adding the account will only sync your email—not your contacts and calendars. This is because the account will now sync via IMAP instead of EAS.

  • Google has announced that it will continue to support EAS for paid Google Apps customers. If you already have your Google Apps account set up on your phone, you don't need to do anything. Your contacts and calendars will continue to sync.

    However, if you're setting up a Google Apps account for the first time on a Windows Phone with the latest software installed, you'll need to follow these steps to sync your Google Apps account via Exchange ActiveSync:

    1. First, in your Google Apps administrator control panel, turn on the Enable Google Sync setting. (If you don't have administrator privileges for Google Apps, contact your system administrator.)

    2. In your web browser on your PC, go to Mobile settings for your Google Apps account, and then enable Google Sync under Service settings.

    3. On your phone, go to Settings Settings icon > Email + accounts > Add an account.

    4. Tap Advanced setup, enter your account email address and password, and then tap Next.

    5. Tap Exchange ActiveSync.

    6. Enter the rest of the info for your account:

      • Under Domain, enter the last part of the email address for this account—for example, if the email address is yourname@contoso.com, enter contoso.com.
      • Under Server, enter m.google.com.
    7. Tap Sign in.

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