Music + videos

Music and video FAQ

  • Broadly speaking, Zune is a collection of multimedia-related software, hardware, and online services. For details, see Get to know the Zune software.

    Note that some of Zune's online services may not be available in your country or region.

  • You have two options:


    You won't be able to manage podcast subscriptions on your phone or watch video podcasts if your phone has 256 MB of RAM. To find out how much memory your phone has, on Start, flick left, tap Settings, and then tap About.

  • You have several options:

    • To play all your music in random order, in Music + Videos, flick to Zune, and tap Play music Play icon at the bottom of the screen. You can also play all songs in random order by tapping Music + Videos > Music > Songs > Shuffle all.
    • To play the current playlist in random order, tap Shuffle Shuffle icon next to the album image of what's currently playing. (To stop playing songs in random order, tap Shuffle Shuffle icon again.)

  • Next to the album image, tap Rating Rating icon. A filled heart represents a song you like, a broken heart represents a song you don't like, and an empty heart represents a song that you haven't rated yet. (You can only rate songs that are on your phone. You won't be able to rate anything that you're streaming.)

    Rating songs gives you the ability to sort by your favorite songs in Zune software on your PC and it helps Zune Marketplace to suggest other songs and artists you might like.

    If you don't see Rating Rating icon when you tap the album image, you might not be on the Now Playing screen (the screen that has the playback controls at the top). For example, if you're on the History screen, tap the album image to switch to Now Playing.

  • The Zune app on your phone supports a number of popular audio and video file formats, such as MP3, MPEG-4, Windows Media Audio (WMA), and Windows Media Video (WMV).

    Media files are typically compressed and decompressed using software called a codec. By default, your phone can play music and videos that have been compressed with the following codecs and that are stored in the following file containers (typically identified by their file name extensions).

    Codec Container Note



    Only unprotected (non-FairPlay DRM) files are supported.


    MP4, M4V



    MPEG-4 Part 2

    MP4, M4V



    All variations except for WMA Lossless are supported. During sync, the Zune software will convert WMA Lossless files to a format that your phone can play. The original files on your PC will not be modified.

    WMV (VC-1)


    In some cases, during sync, the Zune software on your PC might convert music and video files to formats that your phone can play. For information about what audio and video formats the Zune software supports, see Play, add, and delete media in your Zune collection.

    Other apps on your phone might be capable of playing additional types of music and video files.


    You won't be able to play video compressed with some of the listed codecs if your phone has 256 MB of RAM.

  • Xbox Music Pass is a music subscription service offered through Zune Marketplace. For a monthly fee, subscribers can download and stream an unlimited number of songs to their phone and PC. To learn more about Xbox Music Pass and find out if it is available in your country or region, go to

  • Smart DJ is a feature that creates autoplaylists that you can play on your phone and your PC. Using the criteria you provide, Smart DJ will create an autoplaylist of songs that have similar characteristics (pulled from your collection and from Zune Marketplace).

    For example, if you love the Rolling Stones, you can use Smart DJ to create a playlist of songs by that band and from other similar-sounding bands. On your phone, just tap and hold an artist, song, or album, and then tap Play Smart DJ mix.

    For information about using Smart DJ in the Zune software on your PC, see Create and customize playlists using Smart DJ.

  • You can use your Windows Phone to scan recorded music that�s playing, such as a song on the radio. Just press the Search Search button button, hold your phone where you can clearly hear the music, and then tap Music Music icon.

    If Music search recognizes the song, it can give you the song title, artist, album name, and album art.

    See What song is this? for information about Music search.

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