Basics

My Phone FAQ

At the My Phone section of windowsphone.com, you can find a lost phone, reinstall apps, edit your Marketplace payment information, and more.

Note

Some My Phone features might not be available in your country or region.

    • Find your phone. If you lose your phone, you can go to My Phone on any Internet-connected computer and click Find My Phone to locate it on a map. You can also ring, lock, or erase your phone. For more information, see Find a lost phone.
    • See your apps. On the Account page of My Phone, you can view your app purchase history and reinstall apps. For more information, see Delete or reinstall apps.
    • Edit your Marketplace billing information. This is the credit card information used when you purchase music, apps, or games at Marketplace on your phone, in the Zune software, or on the web.
    • View pictures and videos that you've shared on OneDrive. When you upload pictures and videos to OneDrive (formerly SkyDrive), you'll automatically see a selection of them on My Phone.
    • See your Xbox LIVE stuff. View your achievements, customize your avatar, see which of your friends are online, and more.
  • On your computer, open a web browser, go to windowsphone.com, and sign in using the same Windows Live ID you use on your phone. (For more information about using Windows Live IDs on your phone, see Windows Live ID.)

    Click My Phone, and you'll see your phone's informationcomplete with a picture of your phone and pictures or videos you've uploaded to OneDrive (formerly SkyDrive). You'll also be able to use Find My Phone to locate, ring, lock, or erase your phone from the web.

  • Find My Phone uses text messaging (SMS) to send commands to your phone in order to find, ring, lock, or erase it. Find My Phone can only send 15 text messages per month to your phone. To avoid this limit, you can set your phone to use push notifications instead of SMS. Push notifications can be faster than SMS, and they're not subject to the messaging fees that your mobile service provider might charge for text messages.

    To turn on push notifications:

    1. On Start, flick left to the App list, and then tap Settings Settings icon.

    2. Tap Find My Phone, and then tap Connect to these features faster (may use more battery). For more information about Find My Phone settings, see Find a lost phone.

  • For the Find My Phone service to work, your phone needs a battery charge, a cellular data connection, and must be turned on. If you run into problems using Find My Phone, see Error messages when using Find My Phone on windowsphone.com/my in Microsoft Support.

  • Yes. If you remove your phone, you won't be able to find, ring, lock, or erase it, and you won't be able to purchase apps for that phone from Marketplace. You also won't be able to use My Phone to reinstall apps from the web.

    If you change your mind later and decide you want to add your phone back to My Phone, you'll first have to reset your phone to factory settings, which will delete all of your content and settings.

    To remove a phone:

    1. On your computer, open a web browser and go to windowsphone.com, sign in using the same Windows Live ID you use on your phone, and then click My Phone.

    2. Click Account, and then click Remove.

    To add a phone back:

    If you remove your phone from My Phone and then change your mind, you'll have to reset your phone to factory settings before adding it back on windowsphone.com.

    1. On Start, flick left to the App list, and then tap Settings Settings icon > About.

    2. Tap Reset your phone, then, if you are absolutely sure, tap Yes. Your phone will reset.

    3. When you set up your phone again, sign in with a Windows Live ID.

    4. On your computer, set up Find My Phone again.

  • On the Account page at My Phone, you can edit your Marketplace payment info, update your phone number, and change the email address used to send you a confirmation message when you use Find My Phone. To edit the name that shows on My Phone, you'll need to change the name associated with the Windows Live account you use to sign in to your phone. You can do this on the Windows Live website.

    To change your email address or billing info

    1. On your computer, open a web browser and go to windowsphone.com. Sign in using the same Windows Live ID you use on your phone.

    2. Click My Phone, and then click Account. Do one of the following:

      • Click Update next to your email address to change the address used to send you a confirmation message when you find, ring, lock, or erase your phone.
      • Click Edit payment info to change your payment information for Marketplace purchases.
      • Click View all billing info to go to the Microsoft.com billing website to see and edit your billing information for other Microsoft services, such as Zune Music Pass.
      • To update your phone number, click Update under the current phone number, next to the picture of your phone.

    To change your name on My Phone

    1. On your computer, open a web browser and go to www.live.com. Sign in using the same Windows Live ID you use on your phone.

    2. Point your mouse at your name in the upper right corner of the screen, and then click Account in the drop-down menu.

    3. On the Account page, click Change next to your name.

    4. Type the new name, and then click Save.

    Tip

    Not seeing the change on My Phone? Sign out of windowsphone.com, then sign back in again.

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