Basics

Lock screen FAQ

    1. On Start, flick left to the App list, and then tap Settings Settings icon > Lock + wallpaper.

    2. Do one of the following:

      • To set up a password for the first time, turn on Password, enter your new password in the New password text box, and then reenter it in the Confirm password text box.
      • If your phone already has a password and you want to change it, tap Change password, and then enter your phone's current password in the Current password text box before entering your new password.
    3. Tap Done to save your changes.

      Tip

      One more thing that you might want to do is to set a time limit for the screen time-out, which is the amount of time before your phone locks itself. To do this, tap Screen times out after and then select the time length you want.

  • Turn your phone on and then flick your finger upward on your phone's screen until you can see the keypad for entering your password.

  • If you've set a password yourself, you can choose the amount of time that can pass before you're required to enter a password again after you've done something on your phone, which can be anywhere from 30 seconds to 30 minutes, or never. If you have a Microsoft Exchange account through your work, the Exchange administrator will set the options you can choose.

    That time is different from how often your phone goes to sleep. You can set that separately, but it can't be longer than the amount of time you've chosen before requiring a password.

    Here's how to change both options:

    1. On Start, flick left to the App list, and then tap Settings Settings icon > Lock + wallpaper.

    2. Do one of the following:

      • To choose how often you want to require a password after doing something on your phone, tap Require a password after and choose the time you want.
      • To choose how often your phone goes to sleep, tap Screen times out after and choose the time you want.
  • Yes, you can make an emergency phone call on a locked phone. Turn your phone on and then flick your finger upward on your phone's screen until you can see the keypad, tap Emergency call, and then enter the emergency phone number for your locale.

  • You can change the wallpaper by getting regularly updated lock screen images from Bing or selecting a picture that you like. The lock screen will show the new wallpaper and information that might be important to you, like the time and date, or missed phone calls and new voice mail messages, text messages, alarms, appointments, or emails.

    Lock screen with callouts showing missed call and voicemail, text message, and email icons

    When you're listening to music, you can also have your phone show the artist who's currently playing on your lock screen.

    To change the wallpaper

    1. On Start, flick left to go to the App list, and then tap Settings Settings icon > Lock + wallpaper.

    2. Under Wallpaper, tap either Bing or Picture, depending on which wallpaper you're currently using.

    3. Do one of the following:

      • To get periodically updated images from Bing, tap Bing.
      • To choose a picture that you like, tap Picture, then navigate to the picture that you want to use as your wallpaper. If the picture doesn't fit in the frame, pan the picture until you have it where you like it, and then tap Done Done icon.

      Tip

      If you turn your phone off and then back on, you can see the new wallpaper right away.

    To show artist art on the lock screen

    1. On Start, flick left to go to the App list, and then tap Settings Settings icon > Lock + wallpaper.

    2. Turn on Show artist art when playing music.

  • It depends on whether your employer requires a password for your Exchange email account or you created a password voluntarily.

    If your employer requires you to use a password

    Depending on your company's Exchange policy, your phone may reset to factory settings or lock up and make you wait to get back in if you repeatedly enter an incorrect password. To prevent this from happening accidentally, if you enter the wrong password several times, your phone will prompt you to enter a special phrase to continue. Once you enter the phrase correctly, you'll have one more chance to enter your password correctly, or your phone will be reset.

    Each company can choose from a variety of settings for password requirements, so if you're not sure how to unlock your phone or avoid resetting it, you'll need to talk to the support person at your company who manages your Exchange account.

    Note

    Some Exchange policies will reset your phone to factory settings if you enter your password incorrectly a certain number of times. When your phone resets, all personal data is erased.

    If you created your own password voluntarily

    If you've entered the wrong password 5 times, the phone will be locked for 1 minute. If you enter another wrong password, it'll be locked for 2 minutes, then 4, then 8, and so on.

    If you just aren't able to come up with the right password, you'll need to reset your phone. Contact your mobile operator, check their website, or look through your phone's documentation to learn how to do that.

    Note

    Resetting your phone may erase any personal content you have on the phone, including music, videos, and apps that you've purchased through Marketplace. It's a good idea to back up your information to your computer periodically using the Zune software or Windows Phone app for Mac, but if you didn't get a chance to do that before you need to reset your phone, your mobile operator may be able to recover that info before you reset your phone. You can contact your mobile operator for more details.

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