Settings + personalisation

Resetting your phone

Resetting your Windows Phone will return it to the state it was in the first time you turned it on. All of your personal content will be erased, and the phone will be restored to its factory settings.

If you decide to reset your phone, you can back up apps, text messages, photos and more to your Microsoft account in the cloud beforehand. To learn more about how this works, see Backing up your stuff.

Warning

Be careful. Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more.

Reset warning on Windows Phone image

To reset your phone

  1. In the App list, tap Settings Settings icon.

  2. Tap About, then tap Reset your phone.

  3. You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, then tap Yes again.

    It might take a little while for the process to complete.

To reset an unresponsive phone

If your phone is unresponsive and you can't reach Settings Settings icon, you may be able to reset your phone using the hardware buttons. On Nokia Lumia phones (and some others), do the following to reset your phone:

  1. Press and hold the Volume down Volume down button and PowerPower button buttons at the same time until you feel a vibration (about 10-15 seconds).

  2. When you feel the vibration, immediately press and hold the Volume down Volume down button button until you see a large exclamation mark.

  3. Once the exclamation mark appears, press the following four buttons in this order: Volume up Volume up button, Volume down Volume down button, Power Power button, Volume down Volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)

Note

If you lose your phone, it's possible to reset it remotely. To learn how, see Finding a lost phone.

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