- Touring the Windows Phone Store
- Getting apps from Windows Phone Store
- Deleting or reinstalling apps
- Downloading apps and games FAQ
- How do I install apps from an SD card?
- Games on your Windows Phone
- Where's the App list?
- Solutions to Store issues
- What suggestions will I see on my Windows Phone 8?
- Getting suggestions in the Store FAQ
- How can I tell if an app has requirements?
- Which apps can I use to sync with my computer?
- Tips for using the Windows Phone app
- Setting up My Family for Windows Phone
- My Family FAQ
- Setting up the Facebook app
- Setting up a Twitter or LinkedIn account
- Using Speech on your phone
- Using Internet Explorer
- Changing privacy and other browser settings
- Office Hub
- Synchronising documents using your computer
- Synchronising documents with OneDrive
- Using OneNote Mobile
- Wallet FAQ
- Scanning codes and text
- Using maps
- Getting directions
- Sharing apps with Apps Corner
- Location awareness and your phone
Setting up My Family for Windows Phone
My Family is the way to turn on and manage app and game downloads for your child's Windows Phone. When you set up a "family" (which includes your child's Microsoft account and one or more parent accounts) you'll be able to choose what types of app downloads you'd like to allow (free, paid, both or none). You'll also be able to set the rating level for the games your child can install.
My Family works with Microsoft Family Safety, a service designed to help you keep tabs on kids' computer and online activities. If your child uses a PC or Xbox, you may already have set up a family in order to use parental controls. Whether you set up your family on windowsphone.com or on another service, you'll be able to view and manage your family on the Family Safety website.
Adults and children have different rights when it comes to managing the family. Any adult member can add new members and manage kids' download settings, but adults can't change the settings on another adult's account. Kids can sign in to My Family, but they can't make any changes there.
When you set up My Family for the first time, you'll need to sign in with an email address and password from a parent or guardian's Microsoft account. That person will be the family's primary parent, and is the only person who can remove the family from Family Safety. Once you've set up the family's primary parent, you won't be able to change it.
Running into issues? See My Family FAQ for answers to some common setup questions.
To set up My Family so a child can download apps and games
On your computer, go to My Family on the Windows Phone website.
Sign in using the parent's Microsoft account. If the parent doesn't have a Windows Phone, that's fine – you can still set up My Family. If the parent doesn't have a Microsoft account, you'll have the chance to create one.
On the My Family setup page, click Get started. (If you've added a child to My Family before or have set up a family using another Microsoft service, you may not see Getting started and can just click Add a kid.)
To add a child to My Family, click Go. On the sign-in page, enter the Microsoft account the child uses to sign in to their phone. Now the child can download apps from the Windows Phone Store.
- Creating an online account for a child under 13 with the country/region set to US requires adult verification using a US-based credit card. For more information, see My Family FAQ.
To add another parent to My Family, click Add a parent on the My Family home page. Parents can jointly manage children's settings, but won't be able to change each other's settings. To remove a parent or child from My Family, go to the Microsoft Family Safety website.
- Xbox.com does not allow sign-in by child accounts in all countries/regions.
To change app download settings for a child
You can set whether or not a child can download apps and games from the Windows Phone Store and which game ratings you want the child to be able to view and download.
On the My Family home page, next to the child's name, click Change settings, then do any of the following:
- To allow the child to purchase apps and games, under App+game downloads, select Allow free and paid.
- To allow the child to download only free apps and games, under App+game downloads, select Allow free only. This will also prevent the child from making in-app purchases, even from within free apps.
- To prevent the child from downloading any apps or games, under App+game downloads, select Don't allow.
- To set the most mature game rating you want the child to be able to browse or download, turn on the Game rating filter. To go to the Microsoft Family Safety website and change the rating, click Change rating.
- To allow the child to browse and download unrated games, tick the checkbox next to Allow unrated games. (Some unrated games might have content that's inappropriate for your child.)
- Many games are rated according to the appropriateness of their content for various age groups, but apps are not.
- When the Game rating filter is turned off, the game rating settings are hidden. Turn it on to reveal them.