Apps + Store

Downloading apps and games FAQ

  • The Windows Phone Store has thousands of apps and games – old and new, free and paid – available for you to download. In the Store, just swipe over to Quick Links, then tap a category to see the latest and greatest.

    After you've downloaded an app or game, you can find it in the App list. From Start, just swipe over to see every app or game on your phone.

  • If you can't see the app you recently downloaded in the App list, it's possible that the app just hasn't finished downloading yet. You can always check an app's download status in the downloads queue.

    To check an app's download status

    1. In the App list, tap Store Store Tile.

    2. Tap More More icon, then tap Downloads.

    3. Under Downloads, you'll see a list of apps that are either currently downloading or are waiting to be downloaded. Tap any app in the list for more information about its download status.

    Tip

    • If you're trying to download an app that’s larger than 50 megabytes (MB) – this applies to many games – you'll need to connect to a WiFi network to complete the download.
  • The people who create apps and games for Windows Phone are constantly making tweaks and improvements, fixing bugs or adding new features. When a newer version of an app you've downloaded becomes available, the update will be downloaded and installed automatically.

    By default, app updates will only be installed over WiFi. If you aren’t on WiFi when an update becomes available, the update will be added to your downloads queue and will download automatically the next time your phone connects to a WiFi network.

    If you have an app update in your downloads queue, and it's less than 50 MB in size, you can choose to download it immediately over your mobile data network:

    1. In the App list, tap Store Store Tile.

    2. Tap More More icon, then tap Downloads.

    3. Under Downloads, tap the app you want to update, then tap Update.

    You can change your app update settings in the following ways:

    1. In the App list, tap Settings Settings Tile.

    2. Swipe over to Applications, then tap Store.

    3. Under App updates, do one of the following:

      • Turn off Update apps automatically Toggle switch icon to prevent any updates from installing until you take action in the downloads queue.
      • Turn off Only get updates over WiFi Toggle switch icon to allow updates that are smaller than 50 MB in size to automatically download over your mobile data connection.
  • If you delete an app or get a new phone, you can always get the app again. To reinstall one or more apps, do the following:

    1. In the App list, tap Store Store Tile.

    2. Tap More More icon, then tap My apps to see a list of every app you've downloaded on this (or any other) Windows Phone.

    3. Tap Select Select icon, select one or more apps, then tap Download Install icon.

      You'll need a WiFi connection to download any apps that are larger than 50 MB.

  • When you get an app or game from the Windows Phone Store on the web, you can send it to your phone automatically. All you need to do is turn on one setting on your phone.

    To automatically install apps that you get on the web

    1. In the App list, tap Settings Settings Tile, then tap Find My Phone.

    2. Tick the Always use push notifications (not SMS) to send commands and apps to my phone checkbox.

    Apps usually begin downloading on your phone a few minutes after you click Buy or Try on your computer. You can see the progress of the installation in your phone's App list.

    Notes

    • Apps and games that are larger than 50 MB will download only if you have a WiFi connection.
    • If there's a problem with downloading an app or game automatically, you may get an email or text message with a link to the game. Click the link in the message on your phone to begin the download.
  • When you shop for an app in the Windows Phone Store, you'll find a list of hardware and software requirements on the app's details screen, near the bottom. See How can I tell if an app has requirements? for more information.

  • Downloaded apps and games show up in the App list (to get there, swipe over from Start Start button).

    Apps can show up in other places as well, and can even connect with your phone in interesting ways. For example, in the Photos Hub, you might see photo-related apps you've downloaded. Or, in Wallet, you might be asked to install your bank's app when you add a credit or debit card. Depending on the app, Windows Phone might be able to send relevant information to the app to save you time, or vice versa. For example, installing your bank's app can give you access to your account info in your Wallet, without you having to open the app. Or, if you install the Skype app, your Skype contacts will be added to your contacts list in the People Hub.

  • Live Apps are apps that can be pinned to Start as Live Tiles or used on your Live Lock Screen, where they show information or images that change periodically. For example, a weather app's Tile could display current temperatures and conditions that update every few minutes, or a social media app on your Live Lock Screen might show recent messages to you.

  • Some apps and games are available only for specific phone models – often because the app is provided by the phone's manufacturer. When you sign in to the Windows Phone Store on the web, we'll check your phone model and automatically allow you to get the app if it's available for your phone. If it isn't available for your phone, we'll notify you on the app details page.

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