- Everything leads back to Start
- Personalising your Start screen and theme colour
- Moving or unpinning a Tile on Start
- Pinning apps to Start
- Where's the App list?
- Creating folders on your Start screen
- Ringtones, sounds and volume
- Adding ringtones to your phone
- Setting alarms on your phone
- Changing the date and time
- Personalising your lock screen
- Locked phone: things it can still do
- Lock screen FAQ
- Typing shortcuts
- Keyboard tips
- Changing keyboard language
- Backing up your stuff
- Restoring a backup to your phone
- Storage on your phone
- "Other" phone storage FAQ
- Accessibility on your phone
- Using your phone with a TTY
- Using Narrator on your phone
- My Phone FAQ
- Finding a lost phone
- Resetting your phone
- Notifications and quick actions
- Using quick actions on your phone
- Changing notification settings
- Viewing or dismissing notification banner alerts
- Synchronising your Windows Phone settings
- Recommended settings for phone setup
- Stopping your screen from rotating
Resetting your phone
Resetting your Windows Phone will return it to the state it was in the first time you turned it on. All of your personal content will be erased, and the phone will be restored to its factory settings.
If you decide to reset your phone, you can back up apps, text messages, photos and more to your Microsoft account in the cloud beforehand. To learn more about how this works, see Backing up your stuff.
Be careful. Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more.
To reset your phone
In the App list, tap Settings .
Tap About, then tap Reset your phone.
You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, then tap Yes again.
It might take a little while for the process to complete.
To reset an unresponsive phone
If your phone is unresponsive and you can't reach Settings , you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:
Press and hold the Volume down and Power buttons at the same time until you feel a vibration (about 10-15 seconds).
When you feel the vibration, release the buttons, then immediately press and hold the Volume down button until you see a large exclamation mark.
Once the exclamation mark appears, press the following four buttons in this order: Volume up , Volume down , Power , Volume down . Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
If you lose your phone, it's possible to reset it remotely. To learn how, see Finding a lost phone.